Job Description

About the Role

We're a high-volume bubble tea shop looking for an

experienced, hands-on Supervisor

to lead shifts, maintain speed & quality during rushes, and coach a friendly team.

What You'll Do

Lead shift operations: station assignments, queue/time control, product quality, and customer experience Train, coach and evaluate team members; onboard new hires Handle escalated customer issues with a calm, solution-first mindset Cash reconciliation and POS oversight; basic daily reporting Inventory/ordering support; waste control; prep lists Opening/closing procedures; cleanliness and food-safety checks Support scheduling and ensure adequate coverage for peak hours
Must-Have Qualifications

Fluent Mandarin

(required to serve our Mandarin-speaking customers and coordinate with staff); English is an asset

1+ year

experience as a

Supervisor/Shift Lead

in bubble tea, Proven ability to

perform under pressure

and manage

busy rush periods

Weekend/evening/holiday availability; reliable and punctual Strong communication & problem-solving; positive leadership style Able to stand for long periods and lift up to 20 lb (9 kg) Food Handler certificate (or willing to obtain within 30 days)
Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 30 - 40 per week

Work Location: In person