Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada\'s largest financial institutions. TD Insurance helps protect clients from the \'accidents of life\' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Requirements

• Residential Claims experience is highly beneficial
• Litigation experience is preferred
• Collections experience along with either legal or insurance claims experience
• Knowledge of financial collections practices, litigation protocols and application jurisprudence is highly beneficial
• Strong negotiation skills require
• Strong verbal and written communication skills
• Superior client service orientation and excellent telephone manner
• Excellent organization and time management skills
• Ability to function effectively in a fast-paced, multi-faceted environment
• Ability to contribute and work effectively in a team environment
• Strong typing and computer skills
• Travel mostly within the city is required for mediation, pre-trial, etc.

Hours

35

Job Details

The Residential Subrogation team is responsible for ensuring that residential subrogation opportunities, payments and liability negotiations are executed with third party insurers correctly, expediently, diligently and within service levels. Reporting directly to the Group Manager, Residential Subrogation analyst oversees their own pending list of subrogation claims, gathers evidence to prove liability, and compiles payments to support quantum. Subrogation Analysts also works with contractors, engineers, and various partners in Claims Support Services, Claims, BOC, and other lines of businesses.

The Residential Subrogation analyst oversees a significant operational recoveries with overall accountability for the key performance and day-to-day management of their pending files/activities.

Please note this role will initially involve working on Early Subrogation Referrals (ESRs). This process involves reviewing first party residential claims and advising on how to best protect subrogation prospects. The role will transition into a balance of ESRs and full file transfers as outlined in the job description.

Key job duties will include:

• Recovery of indemnity payments, which includes the investigation, evaluation, and timely resolution of moderately complex claims within their area of focus and authority;
• Handles moderately complex claims with moderate risk level that can typically be resolved in 2-24 months
• Requires next level approval for claims in excess in their claim settlement authority limit
• Completes work with guidance and direction from management as necessary
• Sound knowledge of the operating environment and business process and procedures, and transactions lifecycle for own area
• Review Residential files and understand payouts
• Present Residential claims payouts to at fault third parties; proving liability and negotiating
• Ensure personal performance meets minimum claims operational performance standards
• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;
• Act as a brand ambassador for your business and the bank, both internally and/or externally;
• Embodying TD\'s shared commitments:

• Think like a customer;
• Act like an owner;
• Execute with speed and impact;
• Innovate with purpose;
• Develop your colleagues;

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Business Line

TD Insurance

Job Category - Primary

Insurance

Job Category(s)

Insurance

Job Family

TDI Operations

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

TD Bank