Job Description

JOB TITLE: Tax Specialist
DEPARTMENT: Corporate Support Services
POSTING NUMBER: 106658
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Temporary 12-months
HOURS OF WORK: 35-hour workweek
LOCATION: Hybrid Model* when working onsite, you will report to the location of City Hall
SALARY GRADE: 8
SALARY RANGE: 1ST STEP: $75,675.60 per annum
2ND STEP: $79,679.60 per annum
JOB RATE: $83,865.60 per annum
JOB TYPE: Union
POSTING DATE: March 19, 2025
CLOSING DATE: April 1, 2025
AREA OF RESPONSIBILITY:
Reporting to the Supervisor, Tax Services, responsible for the data entry, analysis, organization and customer service for all tax processes in accordance with the Citys policies and the Municipal Act, 2001; Provides backup assistance, as required, in all tax related areas.

• Examines and updates information in applicable tax systems, including ownership changes, mailing addresses, various rebate applications, property tax programs, and mortgage account information.
• Responsible for scheduling and processing daily uploads including investigating adjustments for debits and credits.
• Administers banking platform for tax.
• Provides guidance to, allocates and verifies work of the Tax Clerks.
• Conducts detailed analysis on accounts and prepares summary reports and refund cheque requisitions where required.
• Reviews and approves requests for refunds and adjustments.
• Develops, implements and maintains process controls on clerk level workload.
• Monitor and reconcile tax emails, call-backs and staff responses from Service Brampton.
• Provides information and explanation in response to escalated enquiries from customers such as taxpayers, Council, Mayors Office, lawyers, realtors, mortgagors, businesses through several contact channels such as e-mails and telephone.
• Create and update SOPs as required.
• Reviews invoices and monitors budgets for Tax Billing outsourcer and Canada Post.
• Organizes and maintains records for future updates in the tax system.
• Processes tax payments and return incorrect payments as required.
• Facilitates training and provides support for tax system upgrades, testing and maintenance as it relates to all tax modules.
• Assists in process reviews and co-ordinates implementation and required staff training.
• Assists with Payment-in-Lieu (PIL) and linear accounts for reconciliation and billings/invoices.
• Reconciles agent tax billing files and invoice files.
• Prepares and mails tax notices/statements following legislated protocols.
• Identifies efficiencies to manage volume.
• Assists with uploads, appeals process, tax adjustments, billings and Council reports as required.
• Balances levies and billings pertaining to tax account adjustments for accuracy & completeness.
• Liaise with other municipalities, government and professional organizations.
• Responsible for monitoring and updating portal and website content.
• Process charges added to taxes, such as water bills and by-law infractions for collection.
• Review and process payments in suspense.
• Maintains the pre-authorized tax payment program option.
• Undertakes a variety of duties related to records retention.
• Handles incoming and outgoing mail, validate and investigate returned mail.
• Performs other similar and related duties as may be assigned.

SELECTION CRITERIA:
EDUCATION:

• High school (Grade 12) graduation plus an additional program of over three to four years in Business with focus on Finance, Accounting, Economics, Mathematics, Business Commerce, Real Estate, Public Administration OR Completion of Chartered Professional Accountant (CPA) designation.

EXPERIENCE:

• Over two year (2) up to and including four (4) years of related experience involving direct public contact, preferably in a local government environment.

REQUIRED LICENCE OR CERTIFICATION:

• Valid Ontario G license

OTHER SKILLS AND ASSETS:

• Completion of the Municipal Tax Administration Program (MTAP) is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work independently and as part of a team environment.
• Advanced knowledge of MS Office.
• Sound judgment, good decision making and analytical skills.
• Strong organizational skills
• Knowledge of municipal functions/departments and processes an asset.

**Various tests and/or exams may be administered as part of the selection criteria.
#LI-Hybrid
Interview: Our recruitment process may be completed with video conference technology.
Applicants who do not meet the educational requirements but have direct related experience may be considered.
As part of the corporations Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.
If this opportunity matches your interest and experience, please apply online by clicking the button above (quoting reference #106658 by April 1, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.
As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select prefer not to answer as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.
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