Job Description

TITLE: Tax Software Support Analyst

Location: 100% Remote in Canada

Compensation Range: 65k CAD - 80k CAD

We are currently looking for a Tax Support Specialist. A true jack-of-all-trades, the successful candidate will be called upon to answer our clients\' tax questions regarding our personal, corporate and trust tax products, and our forms products. Take on new challenges by joining a talented, dynamic and motivated team.

What You\'ll Do:

• Respond to incoming calls and emails and incoming calls, support the instant messaging, in French and in English, analyze and solve tax calculation problems.
• Document all interactions with customers and troubleshooting procedures.
• Refer complex situations to internal stakeholders and ensure follow-up.
• Act as a resource person for one of our products.
• Communicate customer needs and improvement requests to the appropriate people.
• Perform tests on the versions in development.
• Ensure the continuous updating and deepening of his tax knowledge.

Skills / Experience You Will Need:

• Bachelor\'s degree in administration, accounting option or equivalent, and two years of experience in professional preparation of personal and/or corporate income tax returns.
• French=English bilingualism orally and in writing.
• Excellent oral and written communication and problem solving skills.
• Ability to read and interpret tax laws.
• Proven customer service skills.
• Versatility.
• Ease with technologies in general and with the MS Office suite.
• Ability to work in a team and interest in continuing education.
• Punctuality and adherence to schedules.
• Availability to work overtime during personal tax season.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.

ICS is an Equal Opportunity Employer.

W2 employees of ICS are offered comprehensive benefits including health, dental and vision.

Infinity Consulting Solutions