Job Description

Our client is seeking a TFSS (Tax Filing Shared Services) Operations Manager to oversee and manage the daily administration of tax filing delivery for assigned Canadian legal entities. This includes ensuring compliance with tax remittance regulations, driving client satisfaction, developing internal talent, and improving tax filing operations.

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Key Responsibilities

Client Delivery & Relationship ManagementLead client delivery efforts related to tax filing for Canadian clients. Serve as primary point of contact for tax-related escalations and respond with urgency and accuracy. Ensure timely, accurate communication with clients and internal teams. Participate in and facilitate client meetings, delivering updates and education on tax filing processes and perspectives. Provide subject matter expertise on Canadian payroll tax filing.


Operations & ComplianceOversee daily tax filing administration and remittance distribution in line with jurisdictional guidelines. Monitor and audit team tasks to identify trends and areas for improvement. Support the research and resolution of compliance and regulatory issues. Review variance analysis and escalate issues requiring deeper investigation. Review and validate bank setups to ensure alignment with tax filing operations.


Process Improvement & AnalysisIdentify and lead process improvement initiatives across tax filing workflows. Coordinate with other Strada domains to ensure aligned, high-quality delivery. Conduct Root Cause Analysis (RCA) reviews and support downstream resolution. Compile and analyze operational metrics to identify and close performance gaps.


Team Leadership & DevelopmentMentor and coach colleagues to improve tax filing knowledge and client-facing skills. Manage team performance and accountability. Coordinate training for new hires and newly implemented processes. Support the creation and upkeep of SOPs, training content, and internal communications.


Systems & Supplier OversightApprove and manage work checklist queues. Coordinate interface testing as updates are made to tax filing systems. Support and oversee tax filing suppliers (where applicable) to ensure timely, accurate delivery.


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QualificationsExperience managing payroll tax filing operations, ideally in a shared services or vendor environment. Strong understanding of Canadian payroll tax and remittance processes. Proven track record of client service and issue resolution. Strong leadership and coaching abilities. Analytical mindset with experience using metrics to drive performance improvements. * Excellent communication and stakeholder management skills.