Job Description

DESCRIPTION

About the Role

We're looking for a highly organized, people-driven

Talent Operations Partner

to support one of our fast-paced Sales Program. This role is key to ensuring every new rep hits the ground running--with the tools, knowledge, and confidence they need to succeed. You'll lead the onboarding process from offer to deployment, while also supporting leadership with staffing oversight, planning, and special projects. Approximately 30% of your role will involve assisting the Director in tracking headcount, analyzing gaps, and acting as a strategic right hand in daily program operations.

RESPONSIBILITIES

Your Impact

Onboarding & Field Readiness (70%)

Own the full onboarding journey for new reps, including offer packages, background checks, system setup, and Day 1 prep. Host engaging onboarding sessions that communicate expectations, culture, and sales readiness. Coordinate training logistics in collaboration with Sales Trainers and Field Leaders. Track onboarding completion, performance ramp-ups, and field deployment timing. Act as the go-to support for new reps during their first 30 days to troubleshoot issues and escalate when needed. Ensure reps are equipped with proper tools: uniforms, tablets, ID badges, Program credentials, etc.

Headcount Management & Director Support (30%)

Track daily and weekly headcount against program targets; proactively flag gaps or risks. Maintain dashboards for active reps, pending hires, drop-off trends, and retention rates. Work with Recruiting, Field Leaders, and HR to ensure staffing goals are met in each territory. Support the Director in workforce planning, regional coverage analysis, and internal process improvements. Assist with special projects such as seasonal hiring blitzes, performance reviews, and pilot program rollouts. Be a trusted partner to the Director--anticipating needs, managing follow-ups, and keeping projects on track.

QUALIFICATIONS

Who You Are

2-4 years of experience in onboarding, operations, or high-volume recruiting support Excellent communicator who can confidently lead sessions and respond quickly to changing needs Proactive and process-minded--able to identify gaps, suggest improvements, and own execution Comfortable with spreadsheets, tracking tools, and field operations systems (e.g. applicant tracking, scheduling software) Able to work independently and juggle multiple moving parts without dropping the ball

Why Join Us?

Be the heartbeat of a fast-growing, high-impact sales program Work closely with leadership and gain exposure to field strategy and team development See the direct results of your work in rep success, retention, and growth Opportunities to grow into program management, operations, or people leadership

ABOUT US

Premium Retail Services is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.


Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.


With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs - that's why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium - whether it's merchandising, sales or brand advocacy, there's a spot for you on our team.


Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.


Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.


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Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:

Administration

Position Type:

Full time

Business Unit:

Marketing

Salary Range:

$80,000.00 - $80,000.00

Company:

Premium Retail Services (Canada), Inc.

Req ID:

7033