Job Description

Purpose and Position in Organization



Volume and Standard Touch Recruiters will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLAs/KPIs are met. They will manage the end-to-end recruitment process working in conjunction with colleagues in teams such as Sourcing and Administration, utilizing relevant recruitment technology applications. They will deliver excellent recruitment services to the client in line with agreed service levels, acting as the custodian of candidate quality and the hiring manager experience

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Performance Outcomes/Accountabilities

Stakeholder Relationships

Maintain annual Client CSAT score. Maintain annual Candidate CSAT score. Recruitment Delivery Compliance against client SLAs/KPIs and liabilities for failed SLAs/KPIs where
applicable and measurable for the client.
Achieve/exceed monthly hiring/productivity target.
Technology and Compliance

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Key Responsibilities and Activities

Create and maintain trusted partner relationships with hiring managers/Talent
Acquisition Managers. This includes being responsible for the end-to-end delivery

of recruitment services to them, advising them on the recruitment process and

ensuring that timelines are correctly identified and met.
Inform attraction strategies, working with Sourcing and hiring managers to
correctly identify approach based on market and hiring demands.
Work independently and directly with client to understand and meet their hiring
needs.
Make recommendations for best fit and skills profile, coaching hiring managers on
what may or may not be achievable.
Internal Stakeholder Relationships Monitor funnel metrics in partnership with Sourcing to ensure bottlenecks are
identified and addressed ahead of time.
Collaborate effectively with relevant teams, such as Sourcing and Administration
teams to ensure a smooth client and candidate experience.
Mentor supporting teams, such as Sourcing and Administration teams on best
practice approaches and client culture, supporting them in achieving success in

their roles

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Recruitment Delivery

Ensure the recruitment service is delivered in line with contractual obligations and
client service level agreements.
Lead vacancy consultation discussions in partnership with the Sourcer to agree the
recruitment plans with hiring managers- this includes role requirements, sourcing

strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all

involved, and the selection process.
Act as a brand ambassador in the most authentic way with candidates to ensure
each one is qualified, interested and engaged prior to presenting to hiring

manager.
Collaborate with Sourcing team on the iterative process of narrowing down high-quality candidates and jointly review the shortlist with the hiring manager. Deliver excellent candidate experience in conjunction with the Sourcer; managing
candidate satisfaction with the recruitment experience, from initial interview to

start date.
Support the hiring manager with hiring decisions and guide them in determining an
appropriate offer.
Lead calls with hiring managers to consult on final hiring decisions and determining
an appropriate offer, this may include but not limited to negotiation on salary, time

off and other employee rewards.
Manage the offer process and close the candidate. Proactively manage future demand by facilitating demand planning meetings to
discuss forecasts with client resourcing lead team.
Where relevant support development of Assessment Centre plan. Implement Talent Pooling plan and report on progress regularly. Technology and Compliance Ensure that all changes to a candidate's status and requisition updates are tracked
in real time in all relevant systems (client and AMS).
Identify and share opportunities for continuous improvement within the delivery
process, with the relevant internal stakeholders.
Share upselling opportunities to Manager - Client Services. Support account contractual management by identifying and flagging scope creep. Ensure compliance with legislation affecting area of work (e.g. age discrimination,
employment risks for contractors, OFCCP (US), data management techniques or

similar local legislative requirements).
Identify and share compliance risks in line with the overall AMS Risk Management
Framework with the relevant internal stakeholders

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AMS Behaviors

AMS Behaviors, aligned to our Ways of Working, are a core part of our overall performance. For more detailed information about what good looks like against our AMS Behaviors for your Career Level, please refer to the Behaviors Framework

Details

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Reference

AMS28439


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Closing

12/12/2025


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Location

Canada, Toronto


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Schedule

Full Time


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Business area

Recruitment


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Sector

Professional Business Services


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Employment Type

Permanent