Job Description

At Intrepid, we love our people as much as we love to travel. If that resonates with you, this is your chance to put it into practice as a Tailor-Made Consultant for our North American Tailor-Made team.
As a Tailor-Made Consultant, you will maximize sales of Tailor-Made and FIT products and provide exemplary customer service via phone, email, and live chat. The Tailor-Made team works with our DMCs to create amazing itineraries focused on Sustainable, Experience-Rich Travel. You will collaborate with travelers and travel agents across North America to create and sell unforgettable adventures. A high-performing individual in this role consistently meets or exceeds sales targets, maintains high customer satisfaction scores, and contributes actionable insights that support ongoing business improvement.
This is a full-time, permanent position that can be based out of our Toronto office on a hybrid basis.The salary for this position is $54,814 CAD, plus additional sales commissions, along with a great benefits package and many awesome perks.
A bit about you:
Travel industry course and/or experience within the travel industry
Personal and/or professional travel experience to Intrepid destinations
Experience in a sales position
Experience building Tailor-Made or FIT trips
Experience providing customer service via telephone, email, and live chat
Experience working with travel booking systems
Experience using a CRM system, preferably Salesforce
Alongside your excellent phone, email and live chat technique, you'll possess strong selling skills to qualify the enquiry and close the sale. Your outstanding organizational skills and attention to detail will be the catalyst for your success in this role. Most importantly, you will share Intrepids core values of real, together, ambitious and impactful.
The world needs more Intrepid people:
At Intrepid, we love our people as much as we love to travel. If that resonates with you, this is your chance to put it into practice as a Tailor-Made Consultant for our North American Tailor-Made team.
As a Tailor-Made Consultant, you will maximize sales of Tailor-Made and FIT products and provide exemplary customer service via phone, email, and live chat. The Tailor-Made team works with our DMCs to create amazing itineraries focused on Sustainable, Experience-Rich Travel. You will collaborate with travelers and travel agents across North America to create and sell unforgettable adventures. A high-performing individual in this role consistently meets or exceeds sales targets, maintains high customer satisfaction scores, and contributes actionable insights that support ongoing business improvement.
This is a full-time, permanent position that can be based out of our Toronto office on a hybrid basis.The salary for this position is $54,814 CAD, plus additional sales commissions, along with a great benefits package and many awesome perks.
A bit about you:
Travel industry course and/or experience within the travel industry
Personal and/or professional travel experience to Intrepid destinations
Experience in a sales position
Experience building Tailor-Made or FIT trips
Experience providing customer service via telephone, email, and live chat
Experience working with travel booking systems
Experience using a CRM system, preferably Salesforce
Alongside your excellent phone, email and live chat technique, you'll possess strong selling skills to qualify the enquiry and close the sale. Your outstanding organizational skills and attention to detail will be the catalyst for your success in this role. Most importantly, you will share Intrepids core values of real, together, ambitious and impactful.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date: 18th of February

Skills Required