Job Description

OverviewPaladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!Job Skills / RequirementsPosition: Response Security - TacticalSite: Travel Required - Various - Toronto, Downtown,City: Toronto, Downtown,Status: Full-Time/ Part TimeHours: 8 - 12 hour shifts - Days and Nights - Times will varyPay Rate: $18.07 - 18.73/hr - Site Dependent * This position requires travel and working at multiple different sites. Rate is Site dependent.Mandatory 4 day virtual and in-class training at our Etobicoke office: Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.Duties & Responsibilities:

• Must be willing and able to commute and travel to multiple site locations around the Downtown Toronto, Etobicoke, Mississauga area
• Response Security - support security team to fill open positions/shifts
• Support daily security operations
• Must be willing and able to commute and travel to multiple site locations
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF\'s standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Qualifications:

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrated a high degree of professionalism
• Must have at least 1 year of mall security or relevant experience
• Must have a G class driver\'s license with a clean drivers abstract.
• Must be willing and able to provide a recent and valid vulnerable sector check, criminal background check and driver\'s abstract as required.
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites: At the time of the interview, applicants must be able to produce proof of completion of the following:

• Must have a Valid Ontario Security Guard License
• Must have a valid Standard First Aid & CRP Level C (WSIB Approved provider)
• Fully Vaccinated against COVID-19 - 2 doses
• Valid Ontario G2 or G Drivers Licence
• Must be able to attend 4-5 days of Consecutive Mandatory Orientation Training from 0900-1700 (32-40 hours)

Certification Requirements (All)Vulnerable Sector Check
COVID Double Vaccinated
Standard First Aid, CPR Level C
Valid Ontario Security License
Valid G or G2 Drivers LicenseAdditional Information / BenefitsWe thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick DaysThis job reports to the Client Services ManagerThis is a Full and Part-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Continental Rotation (0700-1900/1900-0700).Number of Openings for this position: 5

Paladin Security