Job Description

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You're invited to make a difference as a Systems Support Specialist.

We are recruiting to fill a current 12 month contract in our IT department.

Reporting to the Team Lead, System Support, in this role you will join a dedicated team of IT professionals, where you'll provide front-line technical support to staff by helping resolve requests for technical help on a wide variety of platforms, tools and applications. You will diagnose root issues, troubleshoot problems and implement solutions to ensure our teams can work effectively and efficiently to serve our members.

Key Responsibilities

Provide Help Desk service support for staff members, resolving issues and providing solutions Build end user technical capabilities through instruction and encouragement Implement and support application upgrades Configure places and maintain hardware and software Complete routine systems maintenance and backups

What to bring

As the ideal candidate, you have excellent communications skills and a commitment to providing outstanding service. You are an organized self-starter who enjoys troubleshooting, resolving problems, and building capabilities of inexperienced end-users. While comfort with technology is helpful, if you are enthusiastic and a quick learner, we provide excellent training to ensure you have all the tools and knowledge you need.

Plus, you bring your qualifications and experience:

Some post-secondary education or training in a relevant area Current experience with standard business software applications General knowledge of networking concepts and practices (beneficial)*
2 years of experience providing end-user software and hardware support (beneficial)*
Active commitment to Kindred's shared values and purpose

Why Kindred

You will be part of a collaborative workplace where you'll be asked to participate in the business and share your voice. You'll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.

For many roles, we offer flexible and remote options that we can discuss with you.

We believe that your life is bigger than any job, so we'll work together to achieve work-life quality and to care for your overall wellness. Your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you're joining an inclusive and engaged workforce at a certified B Corp(TM) that is committed to using business as a force for good(TM) and acting as an advocate for a Living Wage.

Our comprehensive total rewards package includes:

Starting salary $48,500 - 57,000 Group benefits plan & commitment to staff wellness Three weeks of vacation to start and generous paid time off provisions Career growth opportunities, training & development support Comprehensive staff benefits on financial products & services

RSVP

Ready to choose Kindred? Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a fit, please apply with your resume and a short note sharing why you're interested in joining Kindred. We look forward to connecting with you! Your application will be acknowledged and all candidates will be informed when the position is filled.


As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred's values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.

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Behaviors

PreferredTeam Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest
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Motivations

Preferred* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization