Job Description

Union/Affiliation:

Administrative and Professional Staff (APSA)

Pay range:

$69,102 to $82,420 annually

SFU Department Descr:

Vancouver Campus IT Services

Position Grade:

7

# of openings:

1

Biweekly Hours:

72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.


The Client Services Team is dedicated to supporting faculty, staff, instructors, and students in their teaching and learning endeavors. We provide assistance with audiovisual equipment, desktop support, and operate a service desk to address technical needs. Our team fosters a culture of learning and collaboration, empowering individuals to adapt to overcome daily challenges. Through our commitment to exceptional service, we ensure that technology enhances the educational experience and facilitates seamless communication within our community.

About the Role

The Systems Support Analyst will be responsible for investigating, analyzing, reviewing, configuring, and documenting workflows and technical specifications for a variety of departmental software across multiple platforms. The role will include working closely with end users on the recommended use of software in support of departmental processes. Prepares training materials and delivers training/seminars on the use of departmental software. Under the direction of the Supervisor works with IT teams and other departments on various projects related to desktop software and to introduce improvements to departmental software.


Full