Job Description

Req Id: 426382
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
Summary
We are seeking a Systems Security Analyst to join our Managed Security Operations (MSO) team at Bell. In this role, you will work within a protected MSO environment as part of a team of Level 2 operations and incident responders. You will support Palo Alto Prima Access in day 2 operations. You will operate on rotating shifts to support 24x7x365 operations, responding to security alerts and notifications in real time.
As a Systems Security Analyst, you will perform hands-on device management, configuration changes, and troubleshooting for security devices such as firewalls, VPN devices, host intrusion prevention appliances, anti-virus and anti-spam appliances, and data loss prevention appliances for a diverse client base. This position requires comprehensive knowledge of technical and operational network security best practices, along with significant hands-on experience across multiple technology platforms and security services supported by MSO. You must be able to identify and compare technological capabilities required for specific security services and recognize gaps where further development is needed. If you are passionate about security operations and thrive in a fast-paced, client-focused environment, we encourage you to apply.
Key Responsibilities

• Demonstrates strong experience with Palo Alto technologies, including Prisma Cloud and SD-WAN, to deliver advanced security solutions and support.

• Monitors, reviews, and interprets security alerts and notifications, providing initial response, analysis, and incident management in support of Bell-managed customers.

• Assesses incidents and establishes mitigation steps to ensure appropriate treatment, informing both customers and management as required.

• Works rotating shifts to support 24x7x365 operations.

• Configures, maintains, and manages a variety of security devices and appliances, including VPNs, firewalls, host intrusion prevention systems, identity and access management programs, data loss prevention systems, anti-virus, and anti-spam solutions.

• Provides general knowledge and recommendations for security best practices to clients, ensuring adherence to strict security and authentication protocols when handling all levels of client requests.

Critical Qualifications

• Completion of University or College program in Computer Network Systems or 3 years of equivalent industry experience in the information systems field.

• Knowledge of security operational policies, procedures, and techniques.

• Valid Palo Alto PCNSE certification

• Knowledge and understanding to interpret SIEM alerts and supporting technologies.

• Understanding of mitigation safeguards and responses at the systems, network, and application level (VPN, Firewalls, Intrusion Detection, server hardening, SSO, encryption technologies).

• Demonstrated experience troubleshooting security solutions including authentication, authorization, encryption and audit capabilities as part of an overall system design.

• Ability to translate complex and ambiguous problems into actionable components and lead less experience analysts through a solution.

• Excellent communication, presentation and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents.

• Certifications relating to Palo Alto technologies would be highly desirable.

• Must have working knowledge in risk assessment methods as it relates to vulnerability management.

• Understanding of PCI, ISO 27001, ITIL, and/or other compliance frameworks would be an asset

• Security designation such as CISSP would be an asset.

Additional Requirements
This role involves 12-hour rotating shifts, including both day and night schedules
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : British Columbia : Vancouver || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 10/17/2025
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.
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Created: Canada, ON, Toronto
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