Job Description

We are seeking a

System Engineer

to assist with IT infrastructure maintenance and ensure smooth operation of our IT systems.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

Driving & Monitoring Queue for ticket closure Cognizant IT procured Laptops & Desktops Allocation/De-allocation based on MMO/MMI and On-boarding portals Allocation/De-allocation/Hardware Issues Call logging for Cognizant provided Mobile Phones & SIM Cards Work on End point compliance (parameters - AD/AV/MBAM/Avecto/SCCM/DLP) as per Cognizant IT baseline Location Video Conference-End User support & regular VC Check list IT Assets & Accessories Allocations and updating in Service Now AMDB Stock verification and updating in AMDB using PAV Inventory Update - Asset Status in Allocation/De-allocation and addressing all Query from HAM team Clearance approvals for assets returned Update IT Assets hardware call logs for warranty laptops in stock and track delivery & shipment on all Cognizant procured IT Assets Imaging Laptops with Cognizant SCCM OSD -Standard Operating Environment MAC Laptops -Installation -OS Upgrade to Latest Version & JAMF enrollment Verifying Check list on the Endpoint Compliance (AV, Filefalut, AD, MDM Profile) Hands and feet support for all the maintenance activity with T&E Approval based on the Service tower requirements Coordinating with ROW Compliance team for Desktop & Laptop Compliance Escalation Tracking and own until closure Participation in CIMA/outages and provide location support

What you'll need to succeed (required skills):

Experience with Technical support for imaged Desktops/Laptops and work on issues related to Hardware/Operating system. VIP EUCS End User Support and Intune Support on Mobile Devices

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office based in Mississauga, Ontario with some travel to other sites.


Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.