Job Description

Organizational Unit
University of Victoria -> VP Finance and Operations -> University Systems
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date
27 July 2025
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$72,242.00 - $93,951.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
SG10
Start Date
9/3/2025
End Date
9/2/2026
Employee Group:
PEA - Term
# of Hires Needed
1
Category
Computers, Software, Information Technology
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

This position is eligible for a Hybrid Work Arrangement

The salary range for this position is:

Recruitment range: $72,242- $79,650 starting salar

y determined by the PEA Collective Agreement.

Performance range: $93,951

salary range ceiling is available through annual performance increases. Job Summary

Mandate:

Reporting to Senior Cloud Systems Architect and working as part of the Production and Technical Support Team within University Systems, the Systems Analyst will contribute as part of a team to the Tier 2 technical support of the University of Victoria's central administrative database environments, enterprise, and cloud software systems, focusing on the Microsoft 365 platform, which must be available on essentially a 7x24 basis. Duties include liaison with customers, software developers, system administrators, operations staff, vendor partners and management to facilitate the information gathering, analysis, diagnosis, solution design, and remediation of information system issues. Systems may include business and collaboration applications, identity management, security and compliance solutions, interfaces, reports, tools, customizations and workflows.

Objectives:

Provide tier 2/3 operational support and problem solving for UVic's Microsoft 365 environment supporting faculty, staff, and students Develop infrastructure components, enhancements, customizations, or configurations for enterprise information systems balancing end user, privacy, and security requirements Maintain up-to-date knowledge of Microsoft 365 service offerings to respond to vendor-driven changes Collaborate with other members of the Production and Technical Support team and University Systems in support of enterprise and cloud systems

Normal business hours are 8:30 AM to 4:30 PM, system maintenance may be performed off-hours and major issues are responded to on a 24/7 basis. This position may be required to work outside of regular business hours on an emergency or prescheduled basis.


Job Requirements
This position requires an undergraduate degree or equivalent work experience with modern scripting and system automation, broad exposure to systems analysis, Microsoft enterprise & cloud infrastructure management, and web technologies. An equivalent combination of education and experience may be considered.

Required knowledge, skills, and abilities include:

Administration of and end-user support for Microsoft 365 services including: Entra ID (Azure AD), SharePoint Online, Exchange Online, Microsoft Teams, Purview, Power BI, Microsoft 365 apps for Enterprise (Office 365), OneDrive, and Power Platform services Microsoft PowerShell and automation scripting in a Windows server environment Navigating administrative business processes and procedures Identity and Access management systems and processes Enterprise and Cloud software support and application administration

In addition, this position requires:

Ability to be an enthusiastic and resourceful team member, with excellent interpersonal and communication skills (written and oral) to interact effectively with colleagues, staff and vendors in a client-oriented environment Ability to write coherent technical and user documentation Ability to successfully contribute to complex projects Ability to solve problems effectively Willingness and ability to acquire new computing and other related skills independently Ability to work in an effective and organized manner in a complex environment Self-motivated with initiative and the ability to participate in team activities

Territory Acknowledgement:

We acknowledge and respect the L?k?????n (Songhees and X?seps?m/Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSANE? Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.


Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers:

To learn more click here