Job Description

Competition Number: 2022 THSAII 039 (please quote in application)
Location: St. John's, NL
Salary Scale: CG-39 ($65,065 to $72,818.20)
Closing Date: September 1, 2022About UsAt the Newfoundland and Labrador Centre for Health Information (the Centre) we provide quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards, maintain key health databases, carry out analytics and evaluation and support health research. We support the regional health authorities, as well as the patients and communities they serve, in the delivery of information technology (IT) and eHealth services applied in the healthcare system to provide quality care. Our mandate also includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.About the Role We are currently looking for a temporary, full time Telehealth Systems Analyst II to join our Unified Communications Department. Reporting to the Manager, Unified Communications, you will be responsible for the following:

• Support and expansion of telehealth services and provide technical expertise in developing the migration plan from an on premise to cloud solution including implementation of plan
• Provide daily support to the telehealth environment
• Develop documentation and procedures for operational support of telehealth environment
• Working to build integration with Telus EMR
• Provide expertise in Video Conferencing technologies; on premise Expressway, Call Manager, etc., cloud Webex, Zoom, etc.
• Demonstrate proficient skills in analysis, design, testing and implementation of virtual conferencing technologies
• Accountable for the support of VC applications, systems and enhancements for Virtual Care infrastructure and other environments.
• Provide advanced system technical support
• Prepare clear and accurate documentation for procedures and process flows
• Work with management and care providers to develop operating level agreements and service level agreements with other departments and outside partners
• Manage vendor relationships and ensure the Centre has appropriate levels of vendor support

About YouYour education and experience include:

• Bachelor's Degree in Computer Science or Diploma in IT Related field
• Minimum 8 years' progressively responsible experience in a system support role
• Experience working with a wide variety of technical platforms such as UNIX, Linux, Windows, Server, and Desktop Virtualization
• Experience providing technical advice to project teams and management
• IT certifications in ITIL, Linux, Unix, and Storage would be considered an asset

You have the following skills and abilities:

• Strong analytical and problem-solving skills
• Ability to convey complex technical concepts to non-technical team members
• Have excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships
• Have a strong understanding of privacy, confidentiality, and access issues
• Ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.

Demonstrated equivalencies may be considered.Other InformationWe can offer you a respectful and engaging workplace that provides: Meaningful work Medical and dental benefits A defined benefit pension plan Flexible work arrangements (flex time; compressed; remote) Work-life balance A generous paid leave program (six weeks) An active social club An employee and family assistance program An innovative, energetic, and forward-thinking workplace cultureIf you are interested in this challenging and rewarding career opportunity, please apply through https://www.nlchi.nl.ca/index.php/careers.Please note: We frequently post or see our job ads on job aggregators, which are essentially search engines for job postings. In most circumstances these aggregator sites ask you to apply for the posted job directly on their platform and we will not directly receive your application. To ensure your application is received and reviewed, we kindly ask that if you have an interest in applying with NLCHI that you do so by visiting https://www.nlchi.nl.ca/index.php/careers.We thank all candidates for their interest; however only those selected for further consideration will be contacted.Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.For more information, please visit www.nlchi.nl.ca.Applicants agree that by providing personal information in response to this ad, they consent to the collection, use and disclosure of personal information required for the purposes of recruitment. Personal information will be used solely for the purpose of recruitment considerations for a period of one year following closing date of this competition, unless otherwise noted by the applicant.Job Types: Full-time, Fixed term contract
Contract length: 12 monthsSalary: $65,065.00-$72,818.20 per yearBenefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Flextime
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application deadline: 2022-09-01