Job Description

Description & Requirements
System Analyst- Global Logistics & Trade Technology
Who we are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About this team
The Global Logistics and Trade Technology department is committed to unlocking business potential with our Global Fulfillment and broader Supply Chain partners. Supporting both vendor and propriety systems the teams provide solutions to enable our partners in streamlining the lifecycle of product movement from our manufacturers to our DC's, from our DC's to our stores and guests as well as international trade across logistics and settlement activities including but not limited to components such as product classification, import/export process management and commercial invoice information.
A day in the life:
The Systems Analyst analyzes technology systems and related processes to identify and design improvements and support critical systems within the Global Trade Technology team. Coordinates with engineering/systems team to develop the most cost-effective solution on complex, high-impact efforts.

• Attend daily stand-up calls to review open analysis/configuration and support tickets
• Translates business requirements to functional and technical requirements
• Contributes to planning and implementation for new applications and systems
• Performs configuration of application components
• Review ServiceNow ticket queue and drive issues to resolution based on priority
• Own problem management for enduring support issues, including partnering with Dev and QA
• Monitors system performance and recommends enhancements for underperforming areas
• Applies in depth knowledge of applications to drive resolution of cross-application troubleshooting or problem-solving across teams and systems
• Documents technical solutions to identified problems
• Be part of critical support PagerDuty rotation to ensure business continuity
• Attend Post-Mortems and work on action items from deployment defects
• Engages with engineers to design/configure solutions
• Updates technical specs based on testing, prioritized defects or post-release lessons learned
• Supports communication for application/system deployment
• Works to ensure application availability and SLAs for operational readiness
• Support and optimize supply chain SaaS and in-house platforms - including Infor Nexus, E2Open, WMS, and parcel engines - to ensure seamless operations and data flow across the supply network.
• Conduct detailed business rules analysis to identify, configure, and implement system logic that aligns with evolving operational requirements.
• Provide ongoing configuration and support, resolving issues, fine-tuning processes, and enhancing platform performance to drive efficiency and accuracy in supply chain execution.

Qualifications:

• Bachelor's degree in computer science/engineering or equivalent
• 1+ years systems analysis experience
• Experience in SQL, PostgreSQL, Postman API
• Troubleshooting experience with REST API's, Kafka, Splunk as well as AWS S3
• Experience creating technical specifications and documentation for large, complex projects
• Knowledge of various project lifecycle methodologies (waterfall, agile, etc.)
• Proven experience with application configuration
• Proven experience with system/application implementation

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.

compensation and benefits package
lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $105,800-$138,800; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
In-Person
In-person collaboration and office-based work is necessary and important for this role. Work is performed onsite, 5 days a week, depending on role requirements.
#LI-JR2
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Skills Required