Or as we like to say, Maximum Overdriver. We\xe2\x80\x99re looking for a Systems Analyst to join our diverse & vibrant team. R\xc3\xbcmi is a bright new member of the ATCO family and operates 3 lines of business under the R\xc3\xbcmi umbrella: R\xc3\xbcmi Products & Services, ATCOenergy and Blue Flame Kitchen. Reporting to the Senior Manager, Operations, Fulfillment, Forecasting & Support (OFFS), the Energy Billing Systems Analyst (EBSA) is a key, hands-on role, primarily responsible for working with ATCOenergy Business groups to ensure successful delivery of key projects related to our Mass Market Energy Billing System (EBS) to enhance our profitability, competitiveness, and differentiation within Alberta\xe2\x80\x99s retail electricity & natural gas energy markets. Our aim is to make you a well-rounded energy market professional as well as a systems analyst superstar! The OFFS team is project focused and loves celebrating our successes along the way. Who you are:

• A friendly neighbour
• A fantastic listener
• An energetic team player

What you\xe2\x80\x99re great at: Operations & Development:

• Learning complex systems, monitoring batch processing, ensuring accurate outputs
• Gaining expert level understanding of the Alberta retail energy marketplace including pertinent Acts, Regulations, guidelines and competitive landscape
• Gaining a deep understanding of Customer experience, work with the Product Manager to identify and fill product gaps generate new ideas that grow market share, improve Customer experience and increase profitability
• Assisting the Business in gathering customer requirements including Products & Pricing, Call Center & Call Center Support, Marketing, Finance, translate product strategy into detailed requirements
• Working closely with the Product Manager, IT vendors and internal Teams to deliver with quick time-to-market

Service Delivery:

• Participating in EBS Incident resolution when required, at the direction of the Manager, Service Delivery

• Assist in creating and monitoring Incident tickets in affected vendor systems
• Assist in upkeep of the EBS documentation library for all vendor products resulting from changes required to resolve an incident

• Assist Senior Admins and the Product Manager in proactively identify and manage changes required to prevent serious incidents from occurring, through rigorous root cause analysis

Releases:

• Participate in forward planning the release windows and maintenance cycles of the EBS, to minimize impact on retail operations
• Participate in Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Participate in the development of Deployment and Implementation Plans
• Continually work towards making improvements in the release process
• Assist the Go-Live activities including the execution of the deployment Plans and checklists

• Assist in maintaining a release repository and managing key information such as build and release procedures, dependencies, and notification lists

Quality Assurance :

• Daily QA activities to monitor invoice production, and the accurate application of billing rules
• Assist with identifying and resolving system errors and process gaps

What you have:

• Undergraduate Degree in Information Technology, Mathematics, Engineering, or similar field
• 1-2 years\xe2\x80\x99 experience with large-scale billing platforms, including work with hardware, software and Cloud based solutions
• Understanding of Agile methodologies
• Excellent analytical, problem solving, organizational and planning skills, and an improvement-focused mind able to challenge the norm
• Both verbal and written communication skills are critical
• You can multi-task and work effectively across a cross-functional team while supporting multiple priorities and deadlines
• Comfortable with job duties that will change and develop as the business grows
• You\xe2\x80\x99re a tenacious problem solver, you excel at uncovering opportunities and implementing processes that make the world \xe2\x80\x93 or at least our business \xe2\x80\x93 run smoothly
• Entrepreneurial mindset \xe2\x80\x93 Results & Profit oriented - with a desire to create or build new business

Why R\xc3\xbcmi? If you\xe2\x80\x99re not yet convinced that working at R\xc3\xbcmi could be the smartest decision you ever made, we also offer*

• Competitive compensation, pension matching, and ATCO share options. Cha-ching!
• Opportunities to give back through the R\xc3\xbcmi \xc3\x9cGive program, and charitable donation matching.
• Adaptable benefit packages to help you live your best life! For example, our mental health benefits cover up to $3000/year per specialty for you and your dependents!
• So much more!

This role is located in Calgary. We typically collaborate together, in-person/on-premises. We will also set you up for flexible home-based work, however the expectation is weighted to an in-person, up-close and personal experience! Participation in our after hours on-call rotation (once you\xe2\x80\x99re fully qualified) is mandatory. The rotation has on-call shifts weeknights (4 PM to 8 AM), weekends and may also include Statutory holidays. R\xc3\xbcmi exists to make people happy by making it easier for everyone to love the places they live and work \xe2\x80\x94 and that begins with us. By making diversity, equity and inclusion a top priority, we\xe2\x80\x99re building a team of R\xc3\xbcmineers that reflect our core values and empowering our people to bring their whole selves to work.