35 hours per week. Eligible for the Compressed Day Off (CDO) program
Employee Group:
CUPE, Local 387
Location:
City Hall: 511 Royal Ave
Competition #:
1118
Additional Details:
The City of New Westminster has earned a proud reputation for civic leadership, service delivery and outstanding employee relations. We offer our employees great work-life balance; competitive salaries and benefit plans (including defined benefit pension and compressed day off); education and training opportunities; and challenging and rewarding work.
As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 85,000+ residents. It is a city rich in history with a viable and thriving economy, a population representative of the diversity of the region, and is staffed by talented and dedicated employees who work together to achieve its strategic vision.
The City of New Westminster is looking for an outstanding candidate to join its Information Technology department in the role of Systems Administrator. This is a key role in the City's journey to Microsoft 365 and hybrid cloud systems, and will also maintain and further develop the City's virtualization, server and storage environments. The successful candidate will be responsible for various aspects of the city's systems, including evaluating opportunities for improvements; designing and developing new solutions; conducting upgrades; engaging in projects; in addition to maintaining day-to-day operations of the Microsoft, cloud, systems infrastructure and security.
Objectives of the Role
Maintain high levels of availability, security, and service delivery of the server, storage, Microsoft and cloud infrastructure
Monitor, identify and respond to cybersecurity threats in real-time and participate in investigations
Provide advice and expertise to support Microsoft 365 and cloud environments
Ensure cyber security and privileged account management practices are implemented and followed
Understand stakeholder needs and develop system solutions and refinements that efficiently deliver services on project initiatives
Duties and Responsibilities
Manage, deploy, configure, and maintain servers in virtualized and traditional environments, ensuring operational capability and performance
Develop and implement strategies for high system availability, including backup and recovery, failover, load balancing, and redundancy
Contribute to the development, review and enforcement of security standards and protocols
Help with the migration of servers and services to cloud computing, ensuring the security, reliability, and efficiency of IT services
Provide advanced administration and support for the Active Directory infrastructure, including account management and network authentication
Provide technical leadership to solve complex problems and mentor junior IT staff
Recommend, design, test, deploy, and manage all group policies for workstations and servers
Perform capacity and performance management of enterprise applications, storage, and equipment, in anticipation of growth
Innovate by creating complex scripts and in-house tools to support system monitoring, diagnostics, problem correction, software and patch deployment, and automation of routine tasks
Ensure compliance of client accounts, permissions, and storage allocations, keeping security and privacy best practices in mind
Ensure maintenance programs for, servers, storage, and enterprise infrastructure applications
Adhere to change management procedures for system implementations, enhancements and modifications
Maintains effective and collaborative working relationships with stakeholders, consultants, and users
Participates in the City's ongoing cyber security program, including administration the City's cybersecurity awareness program
Develop and revise procedures, keep technical documentation up to date, and provide implementation support for infrastructure solutions
Assesses and analyzes technology project requirements to recommend and develop solutions
Participate actively in backup testing, and continuous improvement of the IT infrastructure
Able to work at non-standard hours to perform systems/network maintenance and may require on-call support on a rotational basis
Performs other related duties as required
Knowledge
Strong knowledge of Microsoft Windows Server administration, patch management and optimization, including Active Directory, DNS/DHCP, Group Policy Object design and related infrastructure
In-depth technical skills with Microsoft platforms, such as Exchange, IIS, Teams, M365, and Azure, including EntraID
Experience with cybersecurity fundamentals, next-gen EDR/MDR platforms, modern cloud-based email security systems
Experience with enterprise endpoint management systems (SCCM, Intune, Blackberry)
Proven tier3-level skills in the administration, maintenance and upgrading of virtualization solutions, including VMWare (vSphere, vCenter). Experience with other virtualization solutions (Hyper-V) is an asset
Experience with certificate infrastructure administration (e.g., PKI, SSL certs) for secure communication and authentication
Demonstrated hands-on experience with enterprise high-availability storage systems. Should be well versed with storage protocols and storage administration best practices
Strong diagnostic skills and experience with system monitoring tools
Experience in backup and recovery management. Experience with Cohesity is an asset
Experience with Microsoft Remote Desktop Services and remote access solutions
General familiarity with firewalls, VPN, routing and switching is an asset
Working knowledge of scripting languages such as PowerShell, PowerCLI
Intermediate-level knowledge of the Microsoft Office suite of applications
Strong project organization and coordination skills, and ability to manage time and priorities effectively
Ability to plan, analyze logically, solve problems, make critical decisions, and assess risks
Qualifications
Bachelor's degree in Computer Science (or 2-year Diploma in Computer Information Systems) supplemented by an Azure Administrator Associate or Azure Solutions Architect Expert certifications or equivalent
6+ years of direct experience as a System Administrator in a complex network system environment supporting multiple sites and providing services to 700+ users
Considerable knowledge of vulnerability scanning and penetration testing tools/techniques
Considerable knowledge of security threat, risk assessment and threat modeling
ITIL foundation certification is an asset
CompTIA Security+, ISACA Cybersecurity Fundamentals is an asset
Strong interpersonal and communication skills to work professionally with staff and colleagues at all levels
Technical versatility and commitment to a variety of IT projects, demonstrating adaptability and an interest in continuous learning
Physically able to lift up to 40lbs to install physical hardware as required
Ability to obtain and pass a BC Police Information Check (PIC)
What we offer:
Work-life balance - 35 hour work week
including a hybrid of remote and in-office days
, vacation, and an optional compressed day off program
Health and wellness - comprehensive benefits, plus other wellness-focused programs and benefits
Retirement benefits - including municipal pension plan (Defined Benefit Pension)
Career development - ongoing learning, leadership development, and education development program
We offer our employees great work-life balance, competitive salaries, comprehensive health, benefit and retirement plans (a percentage in lieu of benefits for auxiliary positions), education and training opportunities and challenging and rewarding work.
Please apply with your cover letter and resume in one document. Join a team of enthusiastic and innovative employees, and help us build a vibrant, compassionate, resilient city where everyone can thrive.
To support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), persons with disabilities, and others who may contribute to diversity of our workforce, are encouraged to express their interest.
New Westminster is on the unceded and unsurrendered land of the Halq'emeylem-speaking peoples. It is acknowledged by the City that colonialism has made invisible their histories and connections to the land.
We are learning and building relationships with the people whose lands we are on.
We thank all applicants for their interest and advise that only those selected for an interview will be contacted.
This position is only open to those legally entitled to work in Canada.