Job Description

About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTAs Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

DUTIES AND RESPONSIBILITIES:

The incumbent is responsible for 3rd level support for all UNIX/Linux & Windows servers, Microsoft 365 and Azure cloud infrastructure, data centre infrastructure, and systems monitoring/management infrastructure support. A key responsibility is managing projects to completion including determining and understanding requirements, documentation & planning, providing technical solutions, strategy for implementation, and deployment. This must be accomplished adhering to IT Services standards and procedures. A key initiative is to ensure that service levels are met with a focus on customer service. This will be accomplished through excellent communication, follow up with the customer and system stability and compliance with ITIL best practices.

Systems Administration Management

• Participate and lead in technical projects, plan change requirements and implement them with a project team with focus on Microsoft 365 and Azure cloud environments. Ensure coordination of systems administration, management, security and configuration in conjunction with system deployments. Adheres to and effectively communicates established process & procedures to clients when necessary.

System Infrastructure Development & Maintenance

• Participate in the development and ongoing maintenance of documentation for systems infrastructure. Create change control documentation and implement changes. Responsible for updating and entering support ticket entries with clear & concise data accurately reflects the actions taken and the resolution applied. Work closely with the Help desks and Tier II for problem determination.

Technical Analysis

• Act as a subject matter expert and the administrator for Microsoft Active Directory and Microsoft 365 admin center.
• Provide specialized technical analysis and information in the determination of root cause, capacity planning, performance and proactive diagnostics for all aspects of systems infrastructure, including critical systems such as but not limited to SANs, servers, MRTG/Nagios, Linux/Windows operating systems, VMware virtualization and infrastructure services, Barracuda mail gateway and DNS services.
• Keep abreast of IT industry trends and changes in software and hardware technologies.
• Other duties as assigned.

QUALIFICATIONS: * 3-year diploma/degree in Computer Science, Information Technology.

• Minimum 5 years experience with Linux and Windows Systems administration in a senior technical role, specifically with server security, web space administration, Active Directory and Exchange architecture and management, Microsoft 365 admin centre, Azure AD and Perl/BASH/SH & PowerShell scripting experience.
• Minimum 5 years experience with enterprise system design and change management process.
• Training and experience in systems and servers such as the following: Dell EQL and Compellent technologies, HP Data Protector, MS Windows Server, RHEL and Ubuntu Systems Administration and VMware virtualization and infrastructure. Proven support skills with IBM & Dell server and SAN hardware in a large and complex data centre environment.
• Must have the ability to multi-task and be circumspect with confidential information.
• Demonstrates ability to work collaboratively with team members and independently.

Required Skills

Starting Rate: $44.52; Four Year Rate: $51.62

Required Experience

Hours: 40 hours per week (1) one hour lunch; Mon - Fri 8:30 am - 4:30 pm

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on December 21, 2023. Competition number SS23-131R.

This position is located at 2000 Simcoe Street North, Oshawa, ON. .

Durham College