Job Description

DSV - Global Transport and Logistics
DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.
Location: CAN - Milton, Yukon Court
Job Posting Title: System Specialist
Time Type: Full Time
SUMMARY
The Systems Specialist, BCM plays a key role in delivering North America's standardized approach for rolling out Warehouse Management System (WMS) modules within Contract Logistics engagements. This includes leading implementations, managing upgrades, and extending existing applications. The role involves hands-on support of WMS solutions - covering design, configuration, and testing - and ensuring successful system delivery.
In addition to implementation work, the Systems Specialist will also be responsible for documenting legacy systems and supporting their transition into the company's standardized WMS framework. The role brings functional and business process expertise to cross-functional project teams, which may include internal IT and Operations staff, subcontractors, remote global teams, and client stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supporting the analysis and documentation of business requirements and legacy system processes.
• Assisting with the design, configuration, testing, and implementation of Warehouse Management System (WMS).
• Documenting legacy workflows and building process maps to support transition to the standardized WMS setup.
• Preparing functional specifications for system integrations, including EDI, in collaboration with global IT and external partners.
• Writing and executing SQL queries to support data validation, troubleshooting, and reporting tasks.
• Analyze complex issues and client cases and provide sensible generic solutions.
• Maintaining clear, accurate documentation for processes, reports, and system configurations.
• Troubleshooting system issues and contributing to effective, scalable solutions.
• Working closely with internal teams, and client stakeholders to support successful project outcomes.

MINIMUM EDUCATION and/or EXPERIENCE:
Education & Experience

• High school diploma or GED required, bachelor's degree in a related field preferred.
• 3-5 years of experience in a technical or system support role, ideally within a warehouse or supply chain environment.
• Experience with JDA Dispatcher WMS or other major WMS platforms.
• Strong understanding of warehouse operations and related systems.
• Experience documenting and mapping operational processes, including legacy system workflows.
• Readiness to travel domestically and internationally, including Europe, sometimes on short notice.
• Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful, demonstrating work ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).

Technical Skills

• Proficiency in at least one WMS platform.
• Working knowledge of SQL for data analysis and troubleshooting.
• Skilled in documenting technical processes, system behaviors, and configurations.
• Proficient with Microsoft Office Suite.
• Nice to have: C#, ASP.NET, MS SQL Server Management

Core Competencies

• Strong written communication skills, especially for technical documentation.
• Analytical mindset with attention to detail.
• Able to work independently and collaboratively in a structured team environment.
• Adaptable and dependable in a fast-paced, evolving setting.

Language

• Fluent in English (written and verbal).

Other Skills

• Working in a global multi-national organization.
• Supply chain domain knowledge (subject matter expert).
• Warehouse operational experience (Intermediate).
• Client presentation experience (progress & delivery updates, strategy articulation, technology capabilities & value add).
• Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound Judgment).
• Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
• Customer passion (customer service).
• Personal integrity (behaving with integrity, sensitivity to others).

PHYSICAL DEMANDS & WORK ENVIRONMENT:
The nature of this job will require up to 25-30% travel.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.
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System Specialist
Milton