Job Description

DescriptionThis position is a part of the Non-Academic Staff Association (NASA).This position offers a .Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Mxc3xa9tis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for Information Services & Technology (IST)Information Services & Technology (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.PositionReporting to the Team Lead Windows Infrastructure Services, the System Administrator provides system administration for operating systems on servers that run critical and central services used by campus users and campus computers, as well as external clients.The duties and responsibilities include performance and security monitoring of servers to ensure efficient operation and to meet business and service requirements; working with other teams and/or vendors in troubleshooting and root cause analysis of issues affecting thousands of users or computers; working in projects and provides technical expertise for service deployments. The incumbent will participate in a 24-hour, 7-day on-call support rotation and as well as scheduled off-hour maintenance. The team is responsible for the administration of operating systems on servers that run centrally managed campus-wide services and departmental administrative services, as well as servers and services hosted for external clients. The number of servers the team is currently responsible for is approximately 1000 and growing.DutiesSystem Administration and Monitoring

• Administers a large number of Windows servers that run critical University services both on premise and in the public cloud.
• Applies system and security patches as in defined guidelines and best practices.
• General administration of servers that support services in the central domain, and in any satellite domains that IST supports.

Provisioning and Deployment of Servers and Components

• Installation and configuration of operating systems and security tools on both physical and virtual servers.
• Installation and configuration of special-purpose devices.

Issue Management and Response

• Troubleshoots issues affecting users and perform root cause analysis. Some issues may involve multiple systems and may require modification of existing procedures to resolve, as well as working with other teams within IST.

Project Participation

• Provides technical expertise in delivering new services, and troubleshooting problems.
• Documents systems architecture, configurations, critical procedures and actions to be taken in troubleshooting problems.

Minimum Qualifications

• Bachelor's Degree in computing science or related field, or equivalent Technical Diploma combined with relevant experience.
• Minimum 3 years of working experience with Windows as a system administrator in a large and complex IT environment.
• Working knowledge of virtualization and systems security.
• Minimum 3 years of working/managing an Active Directory environment.

Preferred Qualifications

• Working knowledge of ITIL.
• Programming/scripting experience with Python, PowerShell, and VB scripting.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Mxc3xa9tis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight March 5, 2025, Edmonton, Alberta local time.

University of Alberta