Job Description

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government\'s Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

POSITION RESPONSIBILITIES:

The System Administrator\'s principal role is to provide technical and on-call support, in support of the Medavie Health Services group of company\'s critical operations systems, including but not limited to, the critical applications, IT infrastructure and other related IT equipment, field operations, and desktop support as required. The role is to manage and maintain our Windows system and server network. The role, you will be responsible for installing or upgrading Windows-based systems and servers, managing user access to the servers, and maintaining the security and stability of the network.

To ensure success as a Windows Administrator, you should have in-depth knowledge of Windows server setup, deployment, and maintenance, and the ability to solve complex IT issues. Ensuring the smooth running of the company\'s critical Infrastructure and server systems, while maintaining a high level of security.

The Systems Administrator will examine and evaluate current systems, identifying system requirements and work as a liaison among stakeholders to track additional requirements and features. The Systems Administrator is also responsible to perform standard testing and provide solutions to ensure high levels of performance and security. The System Administrator should have a positive/can-do attitude, excellent problem-solving skills, works well under pressure, and is committed to continuous learning.

The position entails but is not limited to the following:

Responsible for the maintenance, configuration, and reliable operation of computer systems, business applications, servers, and IT infrastructures

Perform upgrades and installation of IT server hardware, server software, manage virtualized environments and related back-end business applications.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.

Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades.

Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.

Work with other IT teams to support the technology needs of the staff members in the organization.

Configure and deploy business applications to end -users.

Participate in IT Support after hours on-call rotation.

Provide in-House maintenance for applications and/or liaise with the software vendor to ensure that upgrades and enhancements are applied and tested.

Create, update, and maintain proper support documentation on various systems, issues, and solutions.

QUALIFICATIONS AND REQUIREMENTS:

• Post-secondary education in Computer Sciences or Information technology or equivalent experience. 4-5 years\' experience in the IT industry with a minimum of 3 years\' experience in Systems Administration Windows operating systems.
• Certification Qualification MCSE. A+ Certification (or equivalent that must be on the job training experience). Working knowledge of virtualization, VMWare, or equivalent Experience with scripting and automation tools Additional requirements are strongly considered as an advantage.

Familiarity of Computer Aided Dispatch (TriTech or LOGIS system), Electronic Patient Care Reporting systems

Familiarity on VOIP Telephony systems and applications

Knowledge of incident tracking applications such as Cherwell, is considered an asset or similar IT Service Desks Tools/Application (Zendesk, ServiceNow, Jira, etc.).

The ability to organize and manage distributed servers, understanding of VM wares, Server Clusters and High Availability (configuring out backup and recovery functions and always monitoring the performance of servers.)

An understanding of MS Office Suite software, TCP/IP networking, Internet LAN/WAN, cloud-based systems, and firewall technologies.

Strong database system administration including Microsoft SQL server.

Strong interpersonal and communication skills.

Strong End-User Support skills capable of explaining simple procedures in writing or verbally.

Ability to prioritize a wide range of workloads with critical deadlines.

Strong Troubleshooting and Problem-Solving Skills

#CBM1

#LI-HB1

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

We thank all applicants for applying, however only those selected for an interview will be contacted.

Medavie Blue Cross