Job Description

Competition # : 39632

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: \xe2\x80\x8b14-Jul-23 \xe2\x80\x8b (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Department of Cyber Security and Digital Solutions* (CSDS), as part of the Government of Nova Scotia, puts people first. CSDS is large, diverse, and passionate about making a difference in peoples\xe2\x80\x99 lives. We believe in user-centered iterative digital service design, and practice . Working at CSDS means you will be a part of a team of caring, compassionate, and highly skilled people whose work makes a difference through designing, continuously improving and delivering the programs and services that people need.

At CSDS, we don\'t just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging!

The people who use government programs and services come from all walks of life. It is important that CSDS reflects the people that we serve \xe2\x80\x93 so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

*Formerly known as the Nova Scotia Digital Service (NSDS) group, a part of the previous named Department of Service Nova Scotia and Internal Services.

About Our Opportunity

Do you want to make a difference? Do you like to make a big impact? Do you want to be a part of transforming the way we serve our citizens and bring a WOW digital experience to our citizens and employees in government and health? If the answer is, \xe2\x80\x9cYes!\xe2\x80\x9d then we have the opportunities what will challenge and excite you.

We are looking to strengthen our rapidly growing team with the addition of System Administrator. This position is part of the Digital Collaboration team that enables and accelerates modern workplace productivity and collaboration adoption, promotes awareness and usage of digital collaboration and productivity apps and provides end-to-end support, through the delivery of modern digital experience across:

• Individual productivity
• Team productivity
• Community enablement
• Organizational productivity

Reporting to the Manager of Digital Collaboration, the System Administrator is highly proficient in multiple specialty areas providing guidance to users and managers, leading and supervising analysts and specialists to ensure the technology meets users\xe2\x80\x99 needs and requirements.

This position is responsible for providing innovation, implementation and ongoing operational support for productive and collaborative solutions as used across organization, including analysis, development, administration, and maintenance of existing and new services and solutions.

The position provides resolution to the most complex technical problems in their areas(s) of expertise related to software, infrastructure, cloud in order to ensure effective and efficient availability, deployment and maintenance of IT assets for the Provincial Government, Nova Scotia Health (NSH) and IWK in a manner that meets or exceeds the expected service standards.

The System Administrator plays a lead role in implementing and supporting the core ITIL Service Support processes to ensure consistent level of services to the user. The position supports the implementation and administration of these processes to ensure that established standardization objectives are achieved.

Primary Accountabilities

The System Administrator is responsible for:

• Leads the development and maintenance of the architecture of enterprise/corporate productive and collaborative platform solutions and services. These services will be used across government and health.
• Develops and maintains IT standards, reference models/materials and tools.
• Collaborates with the Platform Lead on the development of vision, policies, guidelines and governance.
• Leads the administration, development and maintenance of productive and collaborative platform solutions and services to meet both the functional and technical needs of the organization.
• Supervises, sets priorities and monitors the efficiency of a team of specialists and analysts in a given area, ensuring that users\xe2\x80\x99 needs and requirements are met and service levels are attained.
• Ensures ways of working (e.g. procedures, end-to-end support model) are established that provide support to operations, for the resolution of technically complex incidents and problems.
• Develops and implements IT guidelines and procedures for their area of expertise, keeping in line with the objectives of the CSDS to ensure consistency and reliability of the services provided.
• Analyses trends in IT issues and performs root cause analysis over extended periods to provide sound long-term solutions while considering the impact on other areas.
• Provides tier 3 level technical support by troubleshooting software and implementing corrective action to ensure timely resolution of users\xe2\x80\x99 IT issues.
• Responsible for providing expert advice and training to end users (when needed) and to other team members.
• Collaborates with Adoption Specialists on the development of adoption strategies, provides the products\xe2\x80\x99 expertise and help clients to adopt the technologies.
• Drives change and innovation for productive and collaborative solutions across the organization.
• Stays current on productive and collaborative solutions including changes and updates, roadmap, and releases.
• Analyses and reports data for management reporting and metrics, such as trend analysis, workload review, storage capacity, etc.

Qualifications and Experience

As an experienced System Administrator, you will have a Bachelors Degree in Computer Science plus five (5) years related experience; or graduation from a recognized Information Technology Program plus five (5) years and six (6) months related experience; or an equivalent combination of training and experience may be acceptable. You can demonstrate with evidence your experience with the following:

• Experience and knowledge of Microsoft 365 ecosystem, Power Automate, Power Platform, SharePoint, OneDrive, Viva Suite, Planner, Project, Sway, Delve, and other digital productive and collaborative products at a deep technical level, providing subject matter expertise and technical thought leadership to the organization;
• Proficiency in Microsoft 365 and other digital productive and collaborative products administration;
• Creative and innovative mindset with strong problem-solving, critical thinking, and analytical skills;
• Engaging with users and using qualitative and quantitative insights to identify how their needs can be met by platform product and service improvements;
• Designing, developing, and releasing quality platform products with proficiency in agile product management techniques, such as user story writing, MVP definition, and roadmap/backlog prioritization;
• Knowledge of the systems development life cycle;
• Experience in leading technology change and deployments;
• Designing and leading efficient and collaborative platform operations and support;
• Understanding a variety of disciplines involved in digital delivery, including user research, service design, usability, analytics, accessibility, etc. through working in multidisciplinary teams;
• Setting, monitoring, and reporting on measurable platform product performance targets;
• Excellent communication skills, both written and verbal, especially around breaking down complex structures and technology to make it understandable to a diverse group of stakeholders and customers across all levels at government and health;
• Effective meeting facilitation skills;
• Fostering empowered teams by delegating authority and providing coaching and support.

Certifications in Microsoft 365 and Power Platform would be considered an asset

Candidate Selection

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize that everyone brings different skills and experiences to the table and that not everyone \xe2\x80\x9cchecks all the boxes\xe2\x80\x9d. We encourage you to apply anyway! Tell us why you\xe2\x80\x99re the right fit for the job.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offering and eligibility criteria.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules

Pay Grade: PR 17

Salary Range: $3,091.70 - $3,631.17 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Government of Nova Scotia