Job Description

Overview

Umbrella IT Services provides

simple, scalable IT

for small and growing businesses. We deliver managed IT solutions that keep professional service firms running smoothly and securely. We're expanding and looking for a versatile engineer who thrives on solving technical problems and implementing projects that make a real impact.

We are looking for a Systems Administrator to ensure our platforms are

secure, licensed correctly, cost-optimized, patched, and operating to our internal standards

, while working closely with Service Desk and Project teams to ensure smooth onboarding, upgrades, and controlled change delivery.

You will be the technical owner of our systems layer--preventing recurring issues, eliminating "whack-a-mole" tickets, and enabling the Service Desk to operate efficiently.

Responsibilities

Platform Ownership & Optimization

Audit, maintain, secure, and optimize multi-tenant IT platforms Manage licensing, cost controls, renewals, and vendor relationships Standardize configurations across clients and environments Design and maintain secure, scalable reference architectures

Security, Patching & Stability

Plan, test, and deploy patches, updates, and upgrades across systems Coordinate changes with Service Desk to avoid ticket spikes Identify and remediate root-cause issues (network, server, cloud) Improve platform resilience, monitoring, and alerting

Client Onboarding & Infrastructure Upgrades

Work with Project Management to onboard new clients into standard platforms Lead technical upgrades to bring inherited infrastructure to MSP standards Support migrations, integrations, and platform consolidation efforts

Cross-Team Collaboration

Notify service desk regarding upcoming changes and maintenance windows Communicate known platform issues and remediation plans Identify recurring ticket patterns requiring systemic fixes Provide escalation support and technical guidance as needed Manage licensing, cost controls, renewals, and vendor relationships Standardize configurations across clients and environments Design and maintain secure, scalable reference architectures

Requirements

3-5+ years' experience in an MSP or IT services environment. Strong skills in

Microsoft 365, Google Workspace, Azure.

Solid understanding of

networking

(firewalls, VLANs, VPNs, switches, wireless). Experience with

cloud migrations and server implementations

. Familiarity with PSA/RMM tools (ConnectWise, Autotask, N-able, Datto, etc.). Strong troubleshooting and escalation skills for desktops, servers, and networks. Excellent communication and documentation skills. Ability to manage multiple priorities. Relevant certifications (Microsoft, CompTIA Network+/Security+, Cisco, etc.) are an asset. Work cross-functionally with technical and non-technical teams Identify and resolve systemic infrastructure issues Manage change at scale without disrupting service desk operations

How to Apply

Submit your resume with a short note on why you'd be a great fit for Umbrella IT Services.

Job Type: Full-time

Pay: $50,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care Work from home
Work Location: Hybrid remote in Burnaby, BC V5J 5E2