Job Description

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Job Summary

We are looking for an enthusiastic and interpersonal individual to join our office services team. Reporting to the Office Services Manager, The Switchboard Operator represents the organization in a professional, positive, and upbeat manner as the first line contact with our customers (internal and external). Additionally, they must ensure callers/visitors are directed to appropriate person in a timely fashion to enable quicker response time for business decisions. The Switchboard Operator must demonstrate a strong work ethic, be highly organized, self-motivated, and able to manage their time based on priorities and deadlines. This position will need to be a team player with a positive attitude, creativity, and the ability to provide outstanding customer service and value.

Responsibilities

• Ensuring minimal inconvenience to callers trying to reach employees of our company - prompt answering, transferring, messages
• Reception Duties: greeting visitors, answering phones, taking messages
• Maintaining Reception Area: ensuring cleanliness of reception area, security of front doors (lock/unlock), maintaining night service and extended greeting on phones as required
• General Office Support: provide various departments with general clerical support as needed while ensuring the phones maintain #1 priority at all times
• Troubleshooting - identifying and communicating any technical issues with regard to switchboard console and directing the issue to the supervisor for action. Maintain log of technical issues for management review
• Provide administrative support to the HR team
• Maintaining Company Phone Lists
• Ensure deliveries are directed to the proper location when mailroom coordinator is not available. Arranging pick ups for intra-city couriers
• Shares knowledge with others in department to assist in promoting a better-trained workforce
• Operate switchboard and transfer calls to 200+ extensions;
• Provide prompt service in a professional and friendly manner;
• Relay accurate messages to recipients;
• Greet and direct customers, suppliers and guests;
• Log IT/computer support requests
• Other duties as assigned

Technical Requirements

• Completion of high school diploma or equivalent
• Exceptionally competent in Microsoft Office (Excel, PowerPoint, Word)
• Previous experience with JD Edwards would be considered an asset.
• Ability to manage multiple priorities, work well under pressure, and possess strong organizational skills.
• High degree of confidentiality and judgement coupled with effective communication.

Business Requirements

• Ability to work in a fast-paced environment while managing multiple tasks.
• Experience working within the construction field would be considered an asset.
• Strong attention to detail and quality.

Cultural Requirements

• Strong interpersonal skills and highly collaborative approach to working with others.
• Excellent business writing and grammar skills with the ability to create documents and presentations.
• Ability to work extended/flexible hours based on project requirements.

As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational scholarships to children of employees, health & wellness programming, celebratory events and employee sport team sponsorships.

About OSCO

The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of construction-related companies and divisions, serving a growing market area and employing over twelve hundred employees.

OSCO Construction Group