Job Description

Temporary, Full Time (Until February 28, 2024, with the possibility of extension)
05883RP1

Hours 75 bi-weekly (8 hour day shifts)
Salary CG-25 ($22.40 - $24.69 per hour)
Competition Number 2022005774
Posted Date 19 October 2022
Closing Date Open Until Filled

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
To provide supervision & lead direction to Switchboard Operator I's at Eastern Health Regional Authority Hospitals in St. John's and assist the manager with relevant administrative work in the Switchboard Office. Work involves planning and implementing the procedures followed in the operation of the
city site switchboards, scheduling, directing the daily activities of subordinate operators, payroll and maintaining standards of accuracy and best practice in accordance with policy. The Switchboard Operator IID will also be responsible for maintaining and updating 6 week staffing schedule, compiling and tracking payroll submitted by the department, training new hires, as well as conduct monthly meetings with staff to ensure open communication and identify deficiencies identified by Switch Board Operators I's and other related duties as required.

Job Demands
Work demands of the job do not result in fatigue, requiring periods of rest.
There may be an occasionally requirement to lift/move objects less than 10 lbs., such as files and records up to 10 lbs.
Constant fine finger/precision work while manipulating the computer responding to requests for information, using the paging system, or checking schedules
Work is regularly impacted by interruptions and multiple time pressures/deadlines with a lack of control over work pace (i.e. emergency situations that need a co-ordinated response).Exact
results and precision are required when initiating emergency codes within the facility, or paging health care professionals

Job Qualifications
Graduation from high school or equivalent.
Minimum of five years of experience within the last seven working as a Switchboard Operator I is required.
Knowledge of the switchboard Komutel program.
Demonstrated strong leadership and communication skills.
Demonstrated supervisory skills and ability to train staff.
Satisfactory record of work performance and attendance is required.

PLEASE NOTE: Those who have already applied, need not re-apply.

Open to external applicants.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.