Job Description

About us:Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.Position Overview:We are currently seeking diligent and technologically adept Surveillance Operators to bolster the safety and security protocols of our establishment. The ideal candidate will have a keen eye for detail, exceptional analytical skills, and an existing understanding of gaming operations. This pivotal role involves comprehensive monitoring of our advanced video surveillance systems to identify potential security breaches, illegal activities, and ensure the welfare of our guests and staff.Full-time and Part-time positions are available
Shifts will include but are not limited to:
Overnight: (12 AM - 8 AM, Saturday through Wednesday)
Daytime: (8 AM - 4 PM, Saturday to Monday)
Weekend evening: (4 PM - 8 AM, Saturday and Sunday)We require reliability, dependability, and punctuality for these shifts. Flexibility for emergency coverage is a plus.Key Responsibilities

• Monitor and analyze gaming tables, cash handling areas, and EGD machine operations through our video surveillance technology to detect any irregular activities or deviations from standard operational procedures.
• Ensuring written incident reports are comprehensive, clear, and precise. Spelling, grammar, and punctuation are essential in this position.
• Written incident reports will adhere to the surveillance department standards, serving as reliable documentation for internal review and regulatory compliance.
• Ensure compliance with gaming regulations and internal control procedures, promptly reporting any discrepancies or suspicious activities to the appropriate management.
• Collaborate with gaming floor staff and management to prevent and detect attempts at theft, cheating, or other unlawful activities.
• Conduct video reviews and investigations of specific incidents, providing accurate and detailed reports for use in potential legal or disciplinary actions.
• Maintain a comprehensive understanding of games, payoffs, odds, strategies, and cheating methods to effectively monitor and evaluate gaming activities.
• Work closely with law enforcement and regulatory agencies as required, providing evidence and supporting investigations related to gaming activities.
• Ensure the proper functioning of surveillance equipment, reporting any malfunctions to the technical team for immediate resolution.

Requirements:

• Proven experience in surveillance, preferably within a casino or gaming environment.
• Familiarity with casino operations, gaming regulations, and common cheating methods.
• Strong analytical and critical thinking skills, with the ability to make quick and informed decisions.
• High level of integrity and discretion in handling sensitive information.
• Proficiency in surveillance systems and related technologies.
• Excellent observational skills, with the ability to monitor multiple areas simultaneously.
• Effective communication skills, both written and verbal, for compiling reports and coordinating with team members and external agencies.

Join our team and become a vital part of an exceptional journey. Here, your unique talents and ambitions will flourish, finding the perfect environment to thrive. Apply today!\xc3\x80 propos de nous :Playground est une destination de jeu internationalement reconnue situ\xc3\xa9e \xc3\xa0 seulement 15 minutes en voiture au sud du centre-ville de Montr\xc3\xa9al, sur le territoire mohawk de Kahnawake. Nous sommes actuellement en expansion, d\xc3\xa9voilant de nouveaux espaces de jeu, un h\xc3\xb4tel luxueux et des options de restauration sp\xc3\xa9cialis\xc3\xa9es.Aper\xc3\xa7u du r\xc3\xb4le :Nous recherchons un Op\xc3\xa9rateur de surveillance vigilant et technologiquement comp\xc3\xa9tent pour jouer un r\xc3\xb4le essentiel dans le maintien de la s\xc3\xa9curit\xc3\xa9 de notre \xc3\xa9tablissement. En tant qu\'Op\xc3\xa9rateur de surveillance, vous serez responsable de surveiller notre syst\xc3\xa8me de vid\xc3\xa9osurveillance, de d\xc3\xa9tecter d\'\xc3\xa9ventuels probl\xc3\xa8mes de responsabilit\xc3\xa9, d\'activit\xc3\xa9s ill\xc3\xa9gales et de garantir le bien-\xc3\xaatre g\xc3\xa9n\xc3\xa9ral de nos clients et de notre personnel.Horaire:
Minuit \xc3\xa0 8h - lundi, mardi, mercredi, samedi et dimancheNous exigeons fiabilit\xc3\xa9 et ponctualit\xc3\xa9 pour ces quarts de travail. La flexibilit\xc3\xa9 pour une couverture d\'urgence est un atout.Ce que nous offrons :

• R\xc3\xa9mun\xc3\xa9ration concurrentielle
• Possibilit\xc3\xa9s d\xe2\x80\x99horaires flexibles
• Rabais sur la nourriture
• Formation compl\xc3\xa8te r\xc3\xa9mun\xc3\xa9r\xc3\xa9e
• Possibilit\xc3\xa9s d\xe2\x80\x99avancement
• Stationnement gratuit
• \xc3\x89v\xc3\xa9nements organis\xc3\xa9s par l\xe2\x80\x99entreprise
• Possibilit\xc3\xa9s de b\xc3\xa9n\xc3\xa9volat pour Playground Cares

Responsabilit\xc3\xa9s:

• Responsable de la surveillance attentive de notre syst\xc3\xa8me de vid\xc3\xa9osurveillance et de la d\xc3\xa9tection des probl\xc3\xa8mes potentiels de responsabilit\xc3\xa9, des activit\xc3\xa9s ill\xc3\xa9gales et de l\'aide au maintien de la s\xc3\xa9curit\xc3\xa9 g\xc3\xa9n\xc3\xa9rale des clients et du personnel
• Responsable de surveiller les images de s\xc3\xa9curit\xc3\xa9 en temps r\xc3\xa9el dans un vaste et dynamique environnement
• Revoir les enregistrements ant\xc3\xa9rieurs, au besoin
• Collaborer \xc3\xa9troitement avec diff\xc3\xa9rents d\xc3\xa9partements pour v\xc3\xa9hiculer l\xe2\x80\x99information efficacement pour r\xc3\xa9soudre des \xc3\xa9carts concernant les invit\xc3\xa9s ou membres de l\xe2\x80\x99\xc3\xa9quipe
• Mener des enqu\xc3\xaates en cas d\xe2\x80\x99objets perdus ou vol\xc3\xa9s tout en assurant la surveillance du p\xc3\xa9rim\xc3\xa8tre et de l\xe2\x80\x99int\xc3\xa9rieur des b\xc3\xa2timents
• G\xc3\xa9n\xc3\xa9rer des rapports d\xc3\xa9taill\xc3\xa9s et des registres quotidiens comportant toutes les observations et enqu\xc3\xaates
• Responsable de l\xe2\x80\x99exactitude et rigueur des enqu\xc3\xaates et rapport soumis
• Responsable de communiquer clairement avec les gardes de s\xc3\xa9curit\xc3\xa9 sur le plancher en cas d\xe2\x80\x99activit\xc3\xa9 douteuse, de proc\xc3\xa9dures ou protocoles enfreints

Exigences :

• Expertise technologique, incluant de l\xe2\x80\x99exp\xc3\xa9rience avec des syst\xc3\xa8mes vid\xc3\xa9os et informatiques (essentiel)
• Poss\xc3\xa9der et maintenir un haut niveau de professionnalisme et confidentialit\xc3\xa9
• Demeurer impartial et assurer la confidentialit\xc3\xa9 de toutes les actions et tous les comportements observ\xc3\xa9s
• D\xc3\xa9montrer la capacit\xc3\xa9 d\xe2\x80\x99accomplir plusieurs t\xc3\xa2ches simultan\xc3\xa9ment et prioriser dans un environnement dynamique
• Excellente capacit\xc3\xa9 \xc3\xa0 demeurer concentr\xc3\xa9 et vigilant pour de longue p\xc3\xa9riode, tout en \xc3\xa9tant assis devant plusieurs \xc3\xa9crans
• Capacit\xc3\xa9 \xc3\xa0 analyser l\xe2\x80\x99information et faire preuve de logique pour g\xc3\xa9rer des enjeux professionnels
• Excellentes aptitudes de communication et organisation
• Capacit\xc3\xa9 \xc3\xa0 travailler de mani\xc3\xa8re ind\xc3\xa9pendante et peu supervis\xc3\xa9es
• Excellentes aptitudes linguistiques, \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit et \xc3\xa0 l\xe2\x80\x99oral

Joignez notre \xc3\xa9quipe et devenez un \xc3\xa9l\xc3\xa9ment vital d\xe2\x80\x99un parcours exceptionnel. Ici, vous serez dans l\xe2\x80\x99environnement parfait pour l\xe2\x80\x99\xc3\xa9panouissement de vos talents uniques et ambitions. Postulez maintenant!

• L\'utilisation du genre masculin inclut le f\xc3\xa9minin et n\'est utilis\xc3\xa9e que pour faciliter la lecture.

Powered by JazzHR

Playground