Job Description

About Us

Ophthalmic Diagnostic Services is a busy and growing eye care clinic in downtown Toronto. We are currently

seeking a highly motivated, energetic, and detail-oriented Office Manager/Surgical Coordinator to join our

dedicated team. This is a dynamic role that combines clinic operations management with surgical

coordination and patient care support.

Key Responsibilities

Leadership & Team Management

- Foster a patient-centered care environment grounded in best practices and continuous improvement.

- Support and coach clinic staff, promoting an interdisciplinary, collaborative approach.

- Provide leadership aligned with the clinic's goals and strategic priorities.

- Manage recruitment, training, scheduling, performance, and payroll for staff.

- Lead change management and mentor staff to navigate evolving priorities.

Surgical Coordination

- Manage and coordinate cataract and glaucoma surgeries across two surgical facilities for patients from

three locations.

- Maintain surgical waitlists and liaise with external surgery centers to book surgical dates.

- Counsel patients on cataract lens options and perform necessary measurements and calculations.

- Ensure accuracy and confidentiality in surgical scheduling and patient records.

Clinic Operations

- Oversee daily operations including appointment scheduling, supply/inventory management, and office

organization.

- Respond to phone and in-person inquiries professionally and courteously.

- Assist with front desk tasks such as check-in/check-out, insurance verification, and payment collection.

- Ensure all workstations and diagnostic equipment are clean, safe, and functional.

- Submit OHIP billings and perform monthly reconciliations.

Patient Diagnostics & Support

- Perform and assist with diagnostic testing such as OCT, Visual Fields, Tonometry, and Pachymetry.

- Maintain high standards for patient care and service excellence.

Qualifications & Experience

Required:

- 2+ years of experience in a medical office, ideally in a leadership or coordination role.

- Strong organizational and multitasking skills.

- Excellent communication, interpersonal, and phone etiquette skills.

- Proficiency with scheduling software and office systems.

- Comfortable working in a fast-paced, target-driven environment.

- Strong critical thinking and problem-solving skills.

Preferred:

- 3+ years of experience in ophthalmology or optometry clinic management.

- Familiarity with OHIP billing and surgical coordination.

- Secondary school diploma or higher.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

Extended health care
Work Location: In person