Job Description

Supportive Housing Navigator

Full-Time, Part-Time, and Casual Positions Available

Wage:

$28.75/hour

Reports to

:

Social Housing Assistant Manager

About Us

Ruth and Naomi's Mission has been serving the Chilliwack community for over 20 years. From handing out sandwiches downtown to now operating multiple housing and recovery programs, we walk alongside people on a journey of recovery, demonstrating the love of Jesus. Each day we provide over 500 meals, shelter more than 200 people, and support 30 men and women in recovery programs. Our work is built on grace, hope, and trust--and we believe in second chances.

The Opportunity

We are seeking a

Supportive Housing Navigator

to join our team. In this role, you will support residents living semi-independently in our housing programs, helping them maintain stability, access resources, and build independence. Navigators walk alongside individuals who may be facing isolation, trauma, or system barriers--offering both practical support and encouragement for long-term success.

What You'll Do

Build respectful, trust-based relationships with residents. Support tenancy stability and address challenges before they become crises. Help residents navigate community services, healthcare, recovery programs, and income supports. Encourage independence through goal setting, empowerment, and connection to meaningful activities. Provide advocacy and warm referrals, sometimes accompanying residents to appointments. Maintain accurate documentation and collaborate with your team. Respond calmly and effectively to crises using trauma-informed and de-escalation approaches.

What You Bring

Grade 12 education (required); post-secondary training in social services (preferred). 1-2 years' experience working with vulnerable or marginalized populations. Knowledge of housing, mental health, and substance use recovery. First Aid Level 1 and Criminal Record Check (required; First Aid can be completed post-hire). Assets: Non-Violent Crisis Intervention, WHMIS, Naloxone, motivational interviewing. Strong communication, problem-solving, and boundary-setting skills. Empathetic, trauma-informed approach and cultural humility. Commitment to Ruth and Naomi's Mission and values.

Compensation & Benefits

$28.75/hour Employer-paid extended health program (for full-time employees, 32+ hours/week) RRSP matching program (after probation) Ongoing education and training opportunities

Team & Culture

You'll join a passionate, faith-based team dedicated to serving our community with compassion and integrity. We are committed to creating a safe, supportive environment for both our staff and those we serve.

Our Core Values

Grace: We believe in second chances Hope: We won't give up People: We see the value in everyone Partnership: We walk together Curiosity: We are eager to learn * Trust: We do what we say we will