Job Description

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Are you actively looking for a new opportunity? Well\xe2\x80\xa6 you might just be in the right place!

As a Support Specialist, you will provide full-time technical assistance for our Point of Sale software and Ecommerce. Our Support Specialist team is designed for customers needing assistance using the platform. Reporting to the Team Lead, you will be in contact on a daily basis with our customers via phone and email. Hours are Mon-Fri 10am - 6pm.

What you\'ll be responsible for

• Provide excellent technical support and customer service to our customers
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Properly document and track customer issues and resolutions
• Follow escalation procedures as required
• Liaise with team leaders to best handle day to day situations to better customer experiences
• Handle miscellaneous duties and responsibilities as defined by management

About our team

The Montreal support team works hard and plays hard, celebrates everyone\'s passions, and helps guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you\'ve come to the right place!

What you\'ll be bringing to the team

• Customer service experience (ideally over the phone)
• Excellent written and verbal communication skills in English and French.
• Ability to handle multiple incoming requests
• The ability to convey a customer-focused attitude
• Proven experience in managing multiple priorities in a fast-paced environment
• Proven troubleshooting skills
• Self-starter who also works well in a team environment

Even better if you have, but not necessary

• Computer hardware and networking experience
• Strong computer skills with working knowledge of Mac OS X
• Retail experience
• Technical problem solving experience
• Basic knowledge of HTML/CSS;

What\'s in it for you

• An environment that encourages initiatives and leadership
• Fun activities with your teammates - be part of the Lightspeed family;
• Work with highly talented people who are as passionate about their craft as you are!
• Tons of growth opportunities into technical or people management roles
• Amazing benefits & perks, including equity for all Lightspeeders

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\'s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed\'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montr\xc3\xa9al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our .

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