Staff - Union
Job Category BCGEU Okanagan Support Staff
Job Profile BCGEU OK Salaried - Support Services Assistant II
Job Title Support Services Asst II
Department UBCO | Support | Academic Scheduling | Enrolment Services
Compensation Range $4,270.00 - $4,897.00 CAD Monthly
Posting End Date May 1, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Summary
This position provides tier two support for processes and inquiries related to Enrolment Services which may include admissions, records and registration, evaluations, graduation, academic course scheduling, academic adhocs, exams scheduling and student systems.
The Enrolment Services Specialist has an advanced level of knowledge and provides training and support to faculty and staff in the processes and procedures at UBC and the use of student systems. The position performs data entry in areas which may include registration, grades and evaluation data, graduation application and adjudication, degree audit system updates, transfer credit, course and exam scheduling and academic adhocs. This position assists in troubleshooting and resolving registration and student record issues, and provides support to other staff assisting students.
Organizational Status
This position reports directly to the Manager, Records and Scheduling and maintains strong relationships with Enrolment Services staff on both the Okanagan and Vancouver campuses to ensure full and consistent service delivery. The position supports faculty and administrative units at the UBC Okanagan campus in matters related to student systems use and enrolment services procedures. The incumbent may interact with students on general inquiries and issues related to admissions, registration, and academic records. This position is expected to perform advanced analysis and troubleshooting to make recommendations to increase efficiency and process improvements in all areas related to this position. The position is in a state of evolution whereby duties may be added or removed as operational requirements are developed and refined.
Work Performed
1. Providing advanced analysis and recommends course of action for all work areas listed in this job description including:
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