Job Description

Make a Difference Every Day - Join Our Team!

The Children's Treatment Centre of Chatham-Kent (CTC-CK) is seeking a dedicated Support Services Assistant to join our supportive and family-centered team. This is an opportunity to be part of something truly meaningful -- helping children and families reach their full potential while working in a collaborative, positive, and growing environment.

This permanent part-time position (21 hours per week) plays a key role in ensuring a smooth, welcoming experience for our clients, families, and staff. As a part of your role on our Support Services Team, you'll help ensure the Centre remains organized, safe, and family-friendly through the end of each day.

Compensation Range:

$22.20 - $25.21 per hour

Anticipated Hours:

Monday 1:00-5:00 p.m.
Tuesday 1:00-6:00 p.m.
Wednesday 1:00-6:00 p.m.
Thursday 1:00-5:00 p.m.
Friday 1:00-4:00 p.m.
(21 hours total per week, based on current Centre operating hours)

Why Join CTC-CK?

At CTC-CK, you're not just joining a workplace -- you're joining a community. We're passionate about what we do and the people who make it happen.

Here's what makes this an amazing opportunity:

Exciting growth ahead: We're preparing to move into a brand-new, state-of-the-art facility designed to enhance collaboration, accessibility, and innovation.

Work-life balance:Enjoy apaid holiday shutdown in conjunction with local school boards, vacation entitlements, andpaid sick time.

Comprehensive benefits: Access to a full benefits package including extended health and dental coverage, life and disability insurance, participation in the Healthcare of Ontario Pension Plan (HOOPP), and an

E

mployee and Family Assistance Program (EFAP).

Continuous learning: Take advantage of our yearly education budget to support your personal and professional growth.

A culture that cares: Join a team that values inclusion, teamwork, and connection, where every role contributes to our mission of celebrating abilities and developing potential.

About the Role

Reporting to the Team Leader - Client Support, the Support Services Assistant provides essential administrative and customer service support for the Centre's operations. This position ensures smooth daily processes and a welcoming environment for clients, families, and community partners.

Key Responsibilities

Open and close the Centre (afternoon closing responsibilities) Provide friendly, professional front-line service to families, staff, and visitors Process and upload client documents and reports in accordance with privacy and health record standards Support appointment scheduling, payment processing, and electronic data management (AlayaCare, FOCUS, ISCIS) Collaborate with team members to ensure accuracy and timeliness across administrative functions Perform other administrative duties as assigned

What You Bring

Demonstrated customer service excellence and strong interpersonal skills

Experience in customer service or health records/data entry (an asset)

Strong organization, multitasking, and attention to detail

Ability to work both independently and collaboratively

Adaptability, initiative, and a proactive approach to problem-solving

Proficiency in Microsoft Office and electronic data entry systems

First Aid/CPR certification and fluency in French are considered assets

Please submit your resume and cover lettertonpittman@ctc-ck.comby

Help us shape the future of care for children and families across Chatham-Kent!

Job Type: Part-time

Pay: $22.20-$25.21 per hour

Expected hours: 21 per week

Benefits:

Casual dress Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person