Job Description

Description :

Support Services Analyst - Daily Team

Temporary Full-time (approx. 1 year)

Open to any Advice Centre location

Closes January 14

Annual Salary: $39,603 - $54,454

Innovation Federal Credit Union has a bold ambition. In addition to being Canada\'s newest Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

We come to work to simplify banking for all Canadians - that\'s our purpose.

How does this position help fulfil Innovation\'s purpose? Glad you asked!

This position provides support to staff and members in lending, deposit, and service administration, ensuring all activities are in compliance with credit union policies and procedures. The Support Service Analyst provides expertise in the implementation and maintenance of programs, products and procedures as they relate to the department for our internal and external members.

WIIFY (what\xe2\x80\x99s in it for you):

• Competitive Salary
• Diverse and Inclusive Culture that continues to evolve
• Flexible work arrangement options
• Strong benefit package
• 7% Superannuation matched contribution program
• Attractive variable incentive program
• Wellness Days to create appropriate work/life balance
• Paid Education opportunities to ensure our members have the most equipped staff helping them
• A purpose driven organization that focuses on the values of Accountability, Integrity and Respect
• And lots more reasons to love where you work and what you do!

What our team is looking for:

• A growth mindset that emulates Model, Coach and Care behaviors in every activity and approach
• A solution mindset that feeds inertia
• An ambassador who\xe2\x80\x99s willing to promote our team inside and outside organization
• Somebody who is digitally capable, who wants to dig into new technology with enthusiasm!
• Somebody who can work with occasional ambiguity with focus on process evolution
• A mindset of Solve, Serve, Sell \xe2\x80\x93 a problem solver, serving our members directly or indirectly, and selling our brand!
• Somebody to sweat the small stuff, but also see the big picture
• Personality and Energy - a flair for polish, and you bring your own personal, creative touch to everything you do!

What will you do?

• Provide technical direction and support to advisory staff to ensure efficient and accurate delivery of moderate to complex products and services and assist members if advisory staff cannot answer their questions.
• Assist Support Specialists in the development and implementation of procedures within established policies to ensure effective operation of the Credit Union.
• Participate and review compliance ensuring it is adhered to among retail and support staff as it relates to regulatory requirements (FINTRAC, Concentra, CRA).
• Work as a team to cover additional duties as required.

Some things that would impress us:

• Minimum 1 year of formal education or equivalent; plus 1-3 years of job-related experience (or equivalent combination of education and experience)
• Experience with Microsoft O365, workflows, and file management
• Strong communication skills with the ability to relate well to members and coworkers.
• Demonstrated commitment to continuous education and personal development.

Interested?

Apply Today at www.innovationcu.ca.

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honoured and respected.

Innovation Credit Union