Job Description

Support Manager (Part-time/ Full-time)

Location

: Kelowna, BC (In-Office)

Type

: Part-Time or Full-Time (Flexible Schedule)

Are You Equal Parts Numbers + People?

We're looking for a

Support Manager

who can keep our operations tight behind the scenes while delivering top-tier customer support on the frontlines.

If you've got

bookkeeping or accounting experience

, love organizing things, and have a

bubbly personality that shines through every interaction

, this role could be your perfect match.

What You'll Do

Oversee and manage day-to-day support operations in the

Kelowna office

Handle

basic bookkeeping tasks

(invoicing, payment tracking, reconciliations) Ensure clients and partners receive timely, helpful, and friendly communication Proactively follow up with clients to ensure satisfaction and service excellence Support the

North America team (NAMER)

and collaborate with our

Australian HQ

Help coordinate internal processes and client onboarding workflows Continuously look for ways to improve the client experience and streamline systems

What You Bring:

Experience with

bookkeeping, invoicing, and/or accounting software

(e.g., Xero, QuickBooks) A friendly, confident personality--comfortable speaking with clients and solving problems Strong organization and multitasking skills Excellent written and verbal communication Self-motivated, reliable, and great with follow-through Based in

Kelowna

, with ability to work

in-office

Open to

part-time (minimum 1-2 days/week)

or

full-time

, depending on your availability

Why You'll Love It Here

A flexible schedule that fits your lifestyle A unique blend of

numbers + people

work A chance to be part of a

global company

with a tight-knit local team Collaborative, energetic culture with real autonomy Your voice and personality will actually matter--we want you to shine!

How to Apply

Send us your

resume

and a

brief message

telling us:

Your experience with bookkeeping/accounting Whether you're looking for part-time or full-time hours (we're flexible)
Job Types: Full-time, Part-time

Language:

French (preferred)
Work Location: In person