Job Description

Support Manager - Job Overview

Lynxfield is seeking a dedicated and proactive

Support Manager

to oversee and enhance the delivery of our internal and external support services. This role combines team leadership, project coordination, and operational management to ensure smooth day-to-day operations across multiple departments. The ideal candidate will bring strong organizational and leadership skills, with experience in retail, sales, administration, or infrastructure management--and a forward-thinking approach to using technology and AI tools to improve outcomes.

Key Responsibilities

Oversee and manage daily operations of the support team to ensure high-quality service delivery. Lead recruitment, hiring, and onboarding processes for new staff and contractors. Schedule and monitor all meetings, events, and communications across staff, clients, and vendors. Supervise and mentor support staff, fostering collaboration, accountability, and team morale. Track project workflows, monitor deliverables, and align team efforts with company goals. Utilize AI tools to enhance quality, predict timelines, and optimize task completion. Manage physical infrastructure, buildings, and company assets to ensure operational readiness. Negotiate with suppliers and vendors to secure needed resources. Implement staff training in customer service, sales, and product knowledge. Monitor performance metrics, providing coaching and feedback to support continuous improvement. Assist in resolving escalated or complex customer inquiries as needed.

Qualifications

Proven experience in a supervisory or management role, preferably in support services, retail, or administrative operations. Strong recruiting and onboarding experience, with a record of building capable and diverse teams. Excellent organizational skills and attention to detail, with the ability to juggle multiple priorities. Familiarity with POS systems, scheduling tools, CRM platforms, and administrative systems. Experience managing office facilities or company assets is an asset. Skilled in vendor negotiation, project coordination, and cross-functional collaboration. Strong interpersonal and leadership abilities to foster internal cohesion and client satisfaction.
If you're a solution-oriented leader with a passion for improving systems, empowering teams, and delivering reliable support services--we encourage you to apply and join the Lynxfield team.

Job Types: Full-time, Part-time

Pay: $25.00-$30.00 per hour

Language:

French (preferred)
Work Location: In person