Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Role Summary:

The Sun Life Data & Analytics organization provides information management services including Data Architecture and Engineering, Data Enablement, Data Integration, CoE capabilities in Cloud solutions, Big Data and Data Science, and enabling analytics reporting and visualization capabilities across the enterprise.

The Support Engineer is on the AWS Operation Support team, which is responsible for supporting production applications on the Amazon Web Services Data & Analytics platform.

What will you do?

Maintain and support end-to-end applications for the AWS Data & Analytics platform

Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA

Ensure compliance with incident, problem and change management policies and processes

Provide technical documentation that includes design and operational support documentation

Work collaboratively with Project Teams, Operation teams and vendors to schedule implementation of changes to meet overall schedule of the project and mitigate risk of customer experience impacts due to changes

Monitor, identify and implement operational improvements

Develop an understanding of the business applications supported as well as the business direction

Participate in rotational on-call operational support, including after hours support

What do you need to succeed?

Bachelor's degree in Computer Science and Engineering or equivalent experience

Minimum 2 years experience with Big Data solutions preferably using Amazon Web Services or equivalent Public Cloud. For example:

Experience with AWS Glue, Lambda, Redshift, Sagemaker and Python/R

Experience using Hive, SQL, EMR and S3

Experience with DevOps tools

Experience with ETL Tools

Strong communication, problem solving, troubleshooting and organizational skills

Preferred Skills

Experience with Amazon Web Services environment

Experience working in Financial Services

Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years.

What's in it for you?

Competitive salary and bonus structure influenced by market range data

Pension, stock and savings programs to help build and enhance your future financial security

An environment of continuous learning and improvement

Flexible hours and periodic work from home options

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 58,700/58 700 - 93,900/93 900

Job Category: IT - Technology Services

Posting End Date: