Support Agent — Level 1
Saint-Lambert, QC, CA, Canada
Job Description
Support Agent
-- Level 1We're looking for someone who's
passionate about customer service
-- someone who loves solving user requests in a hands-on way and creating a simple, human, and efficient experience.Mission
As a
Level 1 Support Agent
, you'll be the first point of contact for our clients. You'll answer questions, handle requests, and resolve common issues to provide fast, high-quality support.Working closely with other teams, you'll help continuously improve the customer experience and ensure the Dreeven platform runs smoothly.
Profile
1 to 3 years of experience in technical support or customer service (SaaS or construction industry experience is an asset) Excellent communication and active listening skills Patience, attention to detail, and autonomy in problem-solving Curiosity and eagerness to learn new technologies * Comfortable using support tools (Zoho Desk, Zendesk, etc.)
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Job Detail
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Job IdJD2886600
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSaint-Lambert, QC, CA, Canada
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EducationNot mentioned