Job Description

:
tentree is a lifestyle apparel company based out of Vancouver, Canada that plants ten trees for every item purchased. Our apparel is one of the most sustainable available today and we're ranked as one of the top apparel brands as recognized by B Corp and Textile Exchange. Since our start in 2012, we have planted over 117 million trees around the world. By combining social and environmental consciousness with apparel, we empower our customers to have a direct impact on saving the planet through intentional purchasing.
Who are we looking for?
We are looking for a Supply Chain Operations & Logistics Coordinator to join our Operations team! In this role, you will oversee day-to-day logistics and manage critical supply chain data, working cross-functionally with teams across tentree and closely with external partners including freight forwarders, customs brokers, third-party logistics providers (3PLs), and suppliers.
You will play a key part in improving operational efficiency and communication across the organization-ensuring product is shipped and delivered on time while supporting tentree's profitability through strong execution and data accuracy. You will build and maintain effective partnerships with freight forwarders and 3PLs, bring an end-to-end understanding of inbound supply chain operations, and take ownership of on-time delivery performance, stakeholder communication, and reporting on key supply chain metrics.
If you are a highly organized and detail-oriented individual with a proactive approach to identifying opportunities for improvement, we'd love to hear from you!
What will you be doing?
Logistics & Inbound Shipping

• Determine cost-effective shipping routes and methods based on required timelines
• Verify, approve, and monitor supplier shipments from origin through warehouse receipt
• Partner closely with freight forwarders to assess and resolve shipment delays or issues
• Ensure customs brokers receive complete and accurate commercial documentation
• Proactively mitigate risks to inbound timelines and seasonal delivery targets

Supplier & Production Coordination

• Ensure a smooth handoff of inbound cargo from factories to freight forwarders
• Maintain accurate inbound freight documentation and hold suppliers accountable for data integrity
• Identify and communicate discrepancies between shipping documents and warehouse receipts
• Flag shipment delays that may impact seasonal launches or promotions
• Support lead-time analysis and routing optimization initiatives

3PL & Warehouse Operations

• Build and maintain strong working relationships with 3PL partners
• Communicate priorities and prepare 3PLs ahead of seasonal launches, promotions, and peak periods
• Coordinate inbound ASNs and follow up on inbound receipt SLAs
• Provide inbound, outbound, and inventory volume forecasts to warehouse partners
• Support inventory exit strategies, including donations and sustainability initiatives
• Partner with Customer Care and Wholesale teams to resolve fulfillment or inventory issues

Reporting & Continuous Improvement

• Support the development and ongoing management of SOPs, KPIs, and standardized workflows
• Identify process gaps and recommend practical, cost-effective improvements
• Track freight cost changes and support cost-saving initiatives
• Connect reports, data, and teams to improve operational visibility
• Ensure accurate inventory data to reduce out-of-stocks and resolve failed receipts or returns

Systems & ERP (NetSuite)

• Maintain accurate inventory alignment between WMS and ERP systems
• Support system integrations in partnership with IT & Systems teams
• Identify system improvements and contribute to the systems roadmap

Key Cross-Functional Relationships

• Accounting & Finance: Communicate inventory positions, discrepancies, and cost-related impacts
• IT & Systems: Support ERP and system integrations, ongoing improvements, and business requirements
• Sourcing & Production: Partner on on-time product handoff, quality control, PO accuracy, and vendor transitions
• Sales Operations: Communicate accurate inbound timelines and warehouse receipt dates
• Merchandising & Marketing: Align on product launch timelines and proactively communicate logistics delays

Requirements:
Professional Requirements:

• Experience in logistics, supply chain, operations, or a related field, with a solid understanding of shipping and inventory processes (consumer goods experience preferred)
• Working knowledge of inbound logistics, shipment tracking, and inventory management
• Strong attention to detail, with proven ability to maintain accurate data across systems and reports
• Experience working cross-functionally and managing multi-stakeholder demands across internal teams and external partners
• Demonstrated ability to negotiate timelines, costs, and priorities with freight forwarders, 3PLs, and suppliers
• Strong written and verbal communication skills, with the ability to convey complex logistics information clearly and concisely
• Comfort working independently and managing priorities with minimal supervision

Personal Strengths:

• Highly organized and detail-oriented, with a strong sense of ownership and accountability
• Proactive problem-solver who identifies issues early and takes action
• Comfortable balancing competing priorities in a fast-moving operational environment
• Relationship-driven and pragmatic, with the ability to navigate trade-offs while maintaining strong partnerships
• Adaptable, resilient, and calm under operational pressure
• Values-driven, with a genuine interest in sustainability and alignment with tentree's mission

Benefits:
At tentree, we offer a total rewards package that supports your wellbeing, growth and everyday life.
Alongside a competitive salary, you can expect:

• A variety of time off programs including vacation, sick days and office closures
• Extended Health Benefits & HSA/LSA top ups
• Training and development opportunities
• Employee discounts on tentree products
• A spacious East Vancouver HQ
• A hybrid schedule with three in-office days per week

A typical hiring range for this position is $60,000 - $70,000 CAD per year with the final salary offer based on your qualifications, job-related skills, and relevant experience.
tentree is proud to be a certified inspiring workplace and an equal opportunity employer. We're committed to building a team that brings varied backgrounds, perspectives and strengths to the table. All employment decisions are made based on qualifications, merit, and business needs.

Skills Required