Job Description

The

Supplier Development Representative

will cultivate and manage partnerships with suppliers, evaluate partnership agreements, and oversee the implementation of Frontier Lodging initiatives.

As part of the

Supplier

team, you will play a key role in marketing our services, educating suppliers, addressing customer service issues, and driving continuous improvement in supplier relations. This is a

full-time

, salaried position and reports to the

Director of Supplier Relationships.

Supplier Relationship Management

Build and maintain strong, long-term relationships with supplier partners at all levels.

Act as the liaison between suppliers and Frontier, facilitating communication and collaboration.

Conduct annual reviews on business performance and growth, rate strategy, process improvement and project updates.

Support onboarding of new suppliers, ensuring proper documentation, contracts, and CRM updates.

Travel to supplier locations for meetings, property assessments, and relationship building.

Supporting Projects Department (primary source of travel)

Negotiating competitive rates directly with hotel management.

Conducting site visits to evaluate property amenities and overall suitability.

Gaining a thorough understanding of local areas and logistics.

Assessing and communicating project scope while identifying opportunities to offer expanded services to clients.

Negotiating competitive commissionable rates, schedules & favorable payment terms directly with hotel management and other partnered stakeholders.

Training and Education

Educate suppliers on Frontier's systems, processes, and standards through training sessions and materials.

Promote Frontier Lodging's services and value propositions to new and existing suppliers.

Understand supplier systems and relay insights to improve Frontier's internal processes.

Track Supplier partner adherence to Frontier Processes.

Reporting and Compliance

Develop, manage, and maintain production and trend reports and dashboards.

Conduct regular audits of rate loading, GDS accessibility, and property quality standards.

Maintain accurate and up-to-date supplier data, including assessments and photographs.

Provide market and supplier insights to internal stakeholders to support strategy and volume growth.

Customer Service & Issue Resolution

Act as a first point of contact for supplier-related customer service concerns.

Coordinate resolution efforts between suppliers and internal departments.

Ensure client/supplier satisfaction through proactive problem-solving and clear communication.

Strategic Development

Identify new supplier opportunities and market gaps.

Rebuild lapsed relationships and explore new partnership opportunities.

Share insights with Business Development regarding client locations and opportunities.

Task execution.

Attends and represents Frontier appropriately at all events and meetings

Ensures information is clearly laid out, communicated and accessible by all required parties.

Tracking systems accurately reflect updated and required information.

Resolves client concerns within appropriate time frames.

Planning, Thinking Analyzing.

Plans time accordingly to accomplish all tasks on time within working hours.

Has strong ownership of your work and attention to detail

Strong written and verbal communication skills

Human Relations.

Builds long-standing connections with suppliers

Provides exceptional customer service

Builds relationships founded on trust and respect.

Displays ability to listen to and incorporate other people's ideas.

Excellent communication and negotiation skills

Collaborates across departments to ensure consistent and informed communication.

Commitment

Maintains excellent attendance and punctuality.

Displays a positive attitude and cooperation with all employees.

Shows commitment to Frontier's principles and organizational goals.

Manages conflicting priorities calmly to maintain internal and external satisfaction

Champions Frontiers' mission and vision directives

Goal Setting and Achievement

Sets appropriate goals and has a plan to support achievement.

Goals align with Frontier's priorities and their own personal growth within the company.

KPI's

Analyzes reporting, draws actionable conclusions, and implements solutions.

Keeps all tracking systems accurate and up to date.

Maintains strong supplier relationships and actively seeks opportunities for growth.

Meets targets for property visits and new relationship development.

Requirement to travel

extensively, minimum of 1 week per month,

to various hotel and supplier locations. While most travel will be thoughtfully planned, there will be requirements for spontaneous travel at times.

A valid driver's license and valid passport is

mandatory.

Quality Assurance, 2+ years in Account Management or Supervisor level Customer Service.

Exceptional interpersonal and communication skills

, with the ability to engage diverse stakeholders and foster collaboration.

Proactive and self-motivated

, capable of working independently while possessing strong organizational skills and attention to detail.

Strong problem-solving and customer service expertise,

with proficiency in process analysis, data interpretation, and Microsoft Office Suite.

Compensation:

$45,000-$50,000 annually

This job offers a creative and challenging role with the freedom to establish and accomplish personal goals. It provides eligibility for an IATA Card and a comprehensive group benefits package including extended health and dental benefits. Your contributions will be appreciated and acknowledged through regular discussions about performance and development objectives. This work will play a significant role in achieving our vision of simplifying workforce and corporate lodging.

Frontier recognizes the varying backgrounds and skills of individuals and welcomes applications from those who are passionate about joining the company and can exhibit their potential for success in the role.

To apply, please email your cover letter and resume to jobs@frontierlodging.com with the subject line:

APPLICATION: SDR

While we thank all applicants, only those selected for an interview will be contacted.

Frontier Lodging Solutions is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Schedule:

Monday to Friday
Application question(s):

Are you willing to travel monthly? (Minimum of 1 week per month) Can you travel freely internationally?
Work Location: In person