Job Description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, youre choosing a different path. From day one, weve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, were family.

About the Role

Au sujet du poste
Dans le cadre de ce r\xc3\xb4le, vous soutiendrez l\'\xc3\xa9quipe de
direction du magasin en r\xc3\xa9alisant les t\xc3\xa2ches qui vous seront
confi\xc3\xa9es. Vous servirez de mentor et de mod\xc3\xa8le pour les
employ\xc3\xa9s afin de veiller \xc3\xa0 l\'adoption des bons
comportements de service et \xc3\xa0 l\'ex\xc3\xa9cution des t\xc3\xa2ches dans
vos domaines d\'expertise. Vous vous concentrerez sur la
direction des processus ou des domaines d\'activit\xc3\xa9,
l\'ex\xc3\xa9cution des t\xc3\xa2ches et le maintien du rendement pour
garantir l\'atteinte des objectifs. En collaboration avec votre
\xc3\xa9quipe de direction, votre r\xc3\xb4le consiste \xc3\xa0 former et \xc3\xa0
encadrer votre \xc3\xa9quipe et \xc3\xa0 susciter des comportements
permettant d\'offrir une exp\xc3\xa9rience en magasin in\xc3\xa9gal\xc3\xa9e.

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

What You\'ll Do

Que faites-vous?

• Servir de mod\xc3\xa8le pour votre \xc3\xa9quipe afin de r\xc3\xa9aliser les priorit\xc3\xa9s en magasin, en mettant le client au centre de toutes les pr\xc3\xa9occupations
• Aider l\'\xc3\xa9quipe de direction du magasin \xc3\xa0 collaborer efficacement avec les employ\xc3\xa9s et veiller \xc3\xa0 ce que les t\xc3\xa2ches soient effectu\xc3\xa9es en temps opportun et de mani\xc3\xa8re efficace
• D\xc3\xa9velopper une expertise dans le domaine fonctionnel sp\xc3\xa9cialis\xc3\xa9 assign\xc3\xa9 et la partager avec les autres
• Participer aux t\xc3\xa2ches ou aux proc\xc3\xa9dures de travail avant ou apr\xc3\xa8s la fermeture du magasin, selon les besoins, y compris \xc3\xa0 l\'ouverture ou \xc3\xa0 la fermeture du magasin
• \xc3\x89couter et poser des questions pour solliciter de la r\xc3\xa9troaction afin de comprendre les besoins et de fournir un bon service
• G\xc3\xa9rer les interactions de nature particuli\xc3\xa8re ou complexe avec les clients
• All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

Who You Are

Qui \xc3\xaates-vous?

• Communiquer ses attentes de fa\xc3\xa7on claire et directe et donner de la r\xc3\xa9troaction
• \xc3\x8atre apte \xc3\xa0 utiliser efficacement la technologie, \xc3\xa0 interagir avec les clients et \xc3\xa0 mobiliser son \xc3\xa9quipe pour l\'atteinte des objectifs
• \xc3\x8atre en mesure de diriger efficacement les autres et de les inspirer au moyen de l\'encadrement et du mentorat
• D\xc3\xa9montrer de l\'int\xc3\xa9r\xc3\xaat envers l\'am\xc3\xa9lioration et le perfectionnement continus
• Ma\xc3\xaetriser les connaissances et les pratiques li\xc3\xa9es au poste et au domaine (ajouter le domaine fonctionnel ici)
• Analyser les processus ou le flux de transactions pour d\xc3\xa9terminer la cause profonde des erreurs
• Provides clear and direct communication of expectations and gives feedback
• Ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to effectively lead and inspire others through coaching and mentoring
• Demonstrate interest and initiative towards continuous improvement and growth
• Research process or transaction flow to identify root cause of errors

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Old Navy