Job Description

The Automatic Exchange of Information ('AEOI') Team is seeking a supervisor who will be responsible for supervision of the central AEOI team in Toronto and Halifax and for servicing AEOI clients globally. Reporting to the AEOI Manager, the Supervisor will be responsible for coordination of AEOI services: completion of annual regulatory deliverables, engagements for existing and new clients, and ongoing client servicing.


A varied multi-tasking role which encompasses client relationship management, investor communication, and daily internal/external stakeholder management & communication combined with all relevant and associated team supervision and administration.



Main Job Functions/Responsibilities


Coordinate and oversee preparation by AEOI team of annual/monthly/daily deliverables, managing and monitoring timing and quality. Communicate daily with team and reporting lines; prepare and provide progress and status updates, escalate items to management as required. Research, analyze and provide recommendations for process improvements to increase operational efficiencies. Review / approve deliverables and assist production where necessary. Provide guidance to Individual Contributor-level staff on AEOI technical items and queries. Assist ICs in directing internal queries / escalations to appropriate contacts. Manage communications and ongoing relationships with AEOI clients, their investors, and other external and internal stakeholders. Manage expectations and ensure that all queries are dealt with in a timely manner. Maintain and improve knowledge of the Automatic Exchange of Information regulatory and compliance environment as it impacts service and/or clients, including industry research and analysis as required.


+ Identify, analyze and troubleshoot classification and re-classification inconsistencies.
+ Local AEOI portal registration/de-registration, communication and trouble shooting
Read and interpret Financial Statements. Additional tasks as assigned

Key Requirements

Degree qualified (preferably in a discipline relevant to Financial Services) 3+ years experience in Financial Services and/or Fund Administration Exposure to Regulatory Compliance, FATCA/CRS, AML/KYC, and/or Investor Relations an advantage Proven strong client relationship skills Proven experience managing multiple projects / deliverables; excellent organizational and multi-tasking skills Exceptional attention to detail Results driven and self-motivated Ability to work in global teams and adapt to different communication styles Experience supervising, training, or supporting junior staff an advantage Proficient in Microsoft Office applications

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.


We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.


Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.