Job Description

Position Details

Position Information

Posting Number 23AC0110
Title Supervisor, Student Recruitment and Student Services Centre (SSC)
Pclass # S9884
Job Summary

Who We Are

We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the x\xca\xb7m\xc9\x99\xce\xb8k\xca\xb7\xc9\x99y\xcc\x93\xc9\x99m (Musqueam), S\xe1\xb8\xb5wx\xcc\xb1w\xc3\xba7mesh (Squamish), and s\xc9\x99lilw\xc9\x99ta\xc9\xac (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 55 years, VCC has been a leader in innovative, experiential post-secondary learning. We\'re one of B.C\'s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

We value lived experience and encourage applications from members of all groups experiencing barriers to equity. Come join the VCC community as we shape the future together.

Reporting to the Associate Director, Student Recruitment and Learner Engagement, the Supervisor, Student Recruitment and Student Services Centre is responsible for overseeing the workflow and supervision of the Student Services Centre and student recruitment staff. The position is responsible for planning and hosting college-wide student recruitment events, coordinating College representation with the Post Secondary Institutions of British Columbia (PSIBC)annual student recruitment program and for representation at a range of community events. The position will also be actively engaged in student recruitment activities.
Job Duties/Responsibilities

• Schedules, plans and directs the workflow for Student Services Centre and student recruitment staff.
• Supervises and reviews the work of Student Services Centre and student recruitment staff.
• Plans, coordinates, and hosts college-wide student engagement events.
• Prepares and maintains department operations manuals and trains staff.
• Liaises with the Advising, Counselling and Disability Services Departments regarding appointment scheduling logistics.
• Collaborates with Communications and Marketing on the development of promotional materials and resources for domestic student recruitment activities, including ordering resources and maintaining record of inventory.
• Maintains inventory of department supplies including paper, forms, media and materials. Creates purchase requisitions and orders, tracks and receives items.
• Develops and implements plans to streamline processes and procedures for efficiency. Identifies operational problems and reports issues to Associate Director.
• Collaborates with the Marketing and Communications Department on the organization and hosting of a range of virtual or on-campus recruitment events such as College-wide information sessions, annual high school counsellors\' information sessions and campus tours. Works with program leaders to enhance and promote program information sessions.
• Develops and delivers dynamic multi-media presentations that are targeted to specific audiences and sensitive to the communication needs of a culturally diverse population.
• Coordinates logistical support for recruitment events including scheduling, promotion, communications, venue set-up, room booking, catering and billing.
• Coordinates College representations at the annual high school recruitment schedule coordinated through PSIBC. Serves as a fully functioning member of PSIBC and attends annual meetings.
• Actively seeks opportunities to represent the College through participation in a range of Community activities such as career fairs, festivals, cultural celebrations and awareness events.
• Responds to external requests for information and actively promotes VCC to individuals, groups and the broader student community.
• In collaboration with the Associate Director, strategizes with Faculty, Department Heads and Administrators to assist in areas of soft-enrolment and create solutions.
• Actively engages, selects, trains and coordinates student ambassadors to support student recruitment and engagement initiatives (i.e., student-led tours, informational events, Welcome Days).
• Develops and maintains a professional network with key referral sources and other community partners, ensuring the College has a strong presence and is positioned to effectively collaborate on broader recruitment initiatives.
• Acts as an expert resource to college leadership and staff regarding student recruitment programs and best practices.
• Explores non-traditional marketing activities and recommends new technologies that advance student recruitment efforts such as multimedia, social media and web-based marketing tools.
• Performs other related duties as required.

Qualifications

Education and Experience

Bachelor\'s Degree and 4 years\' related experience including experience as a supervisor and experience preparing and delivering presentations to a wide range of audiences, or an equivalent combination of training and/or experience may be substituted for the required qualifications. Valid Class 5 BC driver\'s license and access to the use of a motor vehicle is essential.

Skills and Abilities

• Ability to organize and coordinate the activities of staff in a busy service-oriented environment.
• Strong organizational and time management skills with the ability to prioritize and manage several time-sensitive tasks simultaneously.
• Proven effective interpersonal skills with the ability to work both independently and collaboratively as a member of a team
• Ability to build consensus in a team environment.
• Ability to establish and maintain effective working relationships with students, staff, faculty and the public.
• Superior customer service skills and the ability to manage potentially difficult and sensitive situations with tact and diplomacy.
• Ability to function calmly and professionally during periods of high stress and adjust to changing situations.
• Demonstrated understanding of recruitment issues.
• Comprehensive knowledge of current and planned programs, courses, admission requirements and pre-requisites.
• Strong oral and written communication skills with excellent public speaking skills.
• Demonstrated experience developing presentations for both large and small groups.
• Intermediate knowledge of MS Office Suite.
• Demonstrated knowledge of databases and student information systems.
• Demonstrated ability to assess operations, identify issues and research solutions, using data to support recommendations.
• Demonstrated cultural awareness and sensitivity.

Salary Range - Prorated based on FTE

PAYGRADE 27 - $2,267.96 - $2,660.40 paid bi-weekly

Posting Detail Information

Employment Group Support Staff (CUPE)
Type of Position Permanent
Employment Type Full Time
Department STUDENT SERVICE CENTRE
Primary Location - This position may require you to work at all VCC locations. Broadway
Is this posting only for internal applicants? No
Desired Start Date - May be subject to change 06/16/2023
Position End Date - For Temporary Positions
Vacation Blackout Dates
Number of Hours per Week 35
Work Schedule - Hours may vary according to the needs of the Department

Yes
Eligible for Fortnight Yes
Special Instructions to Applicant

Vancouver Community College is committed to maintaining a work force that represents the diverse community we serve and we encourage all qualified applicants.
Posting Open Date 05/27/2023
Posting Close Date 06/11/2023
Is this a pooled posting? No

Vancouver Community College