Job Description

Winnipeg Humane Society - Job Posting #2025-11-03

Date: August 21st, 2025

Position Title: Supervisor, Shelter Flow

Department: Shelter Flow

Reports To: Manager, Shelter Flow

Classification: Union

Pay Unit: $18.40/hr - $24.70/hr (Year 10) Union Wage Scale

Hours:

40 hours/week; Tuesday to Friday 10am-6pm and Saturday 9am-5pm.

Days/times of shift could vary/change

Start:

ASAP

Closing Date for Candidates:

Open until filled

Position Summary:

The Shelter Flow Supervisor oversees day to day work for the Department. The Shelter Flow Supervisor reviews the pertinent reports to organize the daily work of the Animal Advisors. The Supervisor's priorities include promoting excellent customer service; overseeing intake of animals to the shelter regarding space availability/limitations; assuring that lost and found reports are followed up in a timely manner; and working with rescues for options for those animals that have limited/no options at this shelter. The Shelter Flow Supervisor mentors, coaches and helps to develop staff within the Department.

Who we are:

One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.

An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.

A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.

One of the largest and more recognized animal shelter and welfare organizations in Canada.

Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg's animal population.

Duties and Responsibilities:

Organize and delegate daily work of the Shelter Flow/Phone Receptionist

Review the work for completion and accuracy and provide feedback for revision as needed:

o Review accuracy of daily departmental transactions

o Ensure Counter Point customer report entries are complete and accurate

o Check Incoming & Outgoing Detail Reports for accurate data entry

o Review Check Dailies to ensure timely follow-up

o Monitor "waiting lists" and "relinquish appointments to ensure steady and appropriate intake of animals for optimum flow for shelter space

o Monitor surrender and other forms for accuracy and completion

Provide assistance to other Departments as needed for intake of animals and assists Foster Care Department as needed

Create a friendly and professional environment to enhance courteous service; ensure clean, attractive, and organized work areas

Assist Manager Shelter Flow with completion of performance reviews

Coach and develop staff, providing clear and constructive feedback and additional training as needed to enhance each individual's performance

Attend to elevated calls and/or clients

Make decisions regarding extraordinary requests or situations with the public

Answer phone calls and provide information as needed

Educate the public on pet related issues

Maintain a contact list for Rescues.

Monitor surrenders requests and wait lists.

Ensure optimal customer service for all clients. Empathy, trauma informed, and harm reduction lenses are key in optimal customer service for the Animal Advisors.

All other reasonable duties assigned by Manager Shelter Flow

Be guided by and guide by empathy and being trauma informed with a harm reduction lens for true community service.

Other duties that arise in the course of intake and shelter flow operations of the team or assigned by the Manager Shelter Flow.

Qualifications & Experience:

The following are mandatory qualifications and experience for this role:

Specific to the job level

High School Diploma or equivalent, More than 12 months and less than or including 2 years' experience required, Prior Supervisory experience, or Equivalent combination of education and experience
The following qualifications and experience are desired and would be considered assets:

Degree in animal welfare or related field.

Experience working in a non-profit environment.

Knowledge & Skills:

The following are mandatory knowledge and skills for this role:

Demonstrate exemplary customer service skills Exceptional attention to detail and accuracy when completing all tasks Able to handle the emotional stress of dealing with the many animals relinquished to the shelter Ability to handle sometimes large, unruly dogs; fractious cats; a variety of wildlife. Excellent problem-solving skills Excellent oral and written communication skills Basic knowledge of animal care, safety, & health issues Exceptional organizational skills Ability to work independently or as a team Ability to work under minimal supervision

Personal Attributes

Strong sense of commitment and personal dedication.

Demonstrated growth mindset and ability to problem solve.

Commitment to organizational and team member development.

Solutions oriented, and results driven.

Ability to independently manage multiple tasks in a fast-paced environment.

Strong aptitude to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.

Standards of Performance:

1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties, as well as when representing the Winnipeg Humane Society both inside and outside of the shelter environment.

2. High standards of customer service

3. Communicate effectively with all departments, volunteers, and customers.

4. Confidentiality is maintained on all matters pertaining to The WHS.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane Society's mission, policies, and practices.

6. Reliability and diligence in position.

Exemplifies Winnipeg Humane Society's Core Values:

We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike. We value and accept each other. We are committed as an organization to lead with integrity and accountability. We are guided by innovation and remain open to change. We foster an inclusive, purposeful, and safe communication space.

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by:

Being knowledgeable and supportive of WHS programs Sharing their passion for service to animals, people, and our community with our guests Serving as an inspiration to all guests by providing an exemplary level of animal care and guest service Being able to communicate a compelling case for support that demonstrates the impact of philanthropy on Winnipeg Humane Society
How to apply:

Forward your resume and cover letter to:

Attn: Meghan Irwin

meghani@winnipeghumanesociety.ca

Please quote the job posting number in your email or cover letter subject line.

The WHS is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free. If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.

NO PHONE CALLS PLEASE

The WHS values diversity and equality in its team. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment opportunities, visit https://winnipeghumanesociety.ca/about-us/careers

Job Type: Full-time

Pay: $18.40-$24.70 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person