JOB TITLE: Supervisor, Service Delivery
DEPARTMENT: Transit
POSTING NUMBER: 106832
NUMBER OF POSITIONS: 3
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 40 hour workweek / shift work / variable hours
LOCATION: Transit Sandalwood
SALARY GRADE:
STARTING SALARY: $47.05 per hour
JOB TYPE: Union
POSTING DATE: September 29, 2025
CLOSING DATE: October 13, 2025
AREA OF RESPONSIBILITY:
Reporting to the Senior Supervisor, Operations, provides service delivery front line supervision of Transit Operators, Control Room, Dispatch, Passenger Relations including Safety & Security, On Road, and Transit Terminals.
As part of a team ensure that the Brampton municipal transit service is operating in a safe, efficient and effective manner on a daily basis. Effectively utilizes all resources to ensure on time performance of advertised transit service is delivered to the public with minimal service interruptions. Ensures positive interaction with the public and staff. Daily supervision and management of operators and buses, communication with senior transit management, scheduling, maintenance, facilities, administration and the customer service issues. Services such as Peel Regional Police, Fire, Ambulance, and community agencies are networked with on a regular basis.
Centralized Services. This role is accountable to provide full operational coverage within these four key functional areas:
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