Job Description

Swirl World is seeking an experienced supervisor. This position will directly report to the Store Manager, and assist in leading our small team and oversee daily operations. This leadership role requires someone with strong management skills and a passion for delivering exceptional customer experiences. We will not consider candidates outside the region, or candidates that require LMIA or a Visa.

Key Responsibilities:

Supervise and manage daily store operations Train and evaluate staff performance Assist the Store Manager with inventory control and ordering Handle customer service escalations Ensure compliance with health and safety regulations Assist the Store Manager with cash management and financial reporting Maintain quality standards for food preparation and service Develop and implement operational procedures Receive food orders and ensure proper storage Have the ability to take customer orders; process payments; stock refrigerators, freezers, and toppings stations; prepare fresh toppings and ice cream recipes

Mandatory Requirements:

High school diploma or equivalent Fluency in English (written and verbal) Minimum 1 year of experience in customer service Minimum 1 year of experience with cash handling and inventory management Minimum 1 year of experience training staff Previous supervisor experience Valid driver's license and reliable vehicle Ability to lift boxes up to 20kg

Preferred Requirements:

Previous supervisor experience in retail or food service Food service industry experience Food Safety Course Level 1 certification Post-secondary education in business or hospitality Strong leadership and communication skills Confident using a ladder
Job Types: Full-time, Permanent

Pay: From $17.00 per hour

Additional pay:

Tips
Benefits:

Casual dress Discounted or free food Flexible schedule Store discount
Schedule:

Day shift Monday to Friday On call Weekends as needed
Language:

English (required)
Work Location: In person

Expected start date: 2025-07-14