Job Description

Lead with Heart. Decide with Confidence. Help Members Rebuild.
Supervisor, Property Claims
The Opportunity
You're a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you'll guide a team of property adjusters through complex, high-impact moments for our members--ensuring claims are handled fairly, efficiently, and with care. You'll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.
This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how strong leadership in claims directly shapes member trust, experience, and long-term loyalty.
A Place to belong
AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:
Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Paid vacation and personal days, including a Volunteer Day and Me Day
Flexible work models that make sense for your lifestyle
Who You Are
A people-first leader who motivates, coaches, and supports a diverse team
Calm, confident, and thoughtful when navigating escalations or high-severity claims
Organized and adaptable, especially when volumes fluctuate during catastrophe events
Fair and transparent in decision-making, with a strong sense of accountability
Curious about better ways of working and open to process improvement and innovation
Aligned with AMA's values of integrity, respect, collaboration, and excellence
How You'll Make an Impact
Lead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidance
Assign and oversee claims to ensure timely, fair, and high-quality outcomes for members
Mentor adjusters through coaching, audits, and one-on-one development conversations
Handle escalations and sensitive files with professionalism and sound judgment
Ensure claims practices meet legislative, regulatory, and financial requirements
Approve reserves, settlements, denials, and use of experts where appropriate
Prepare, execute, and continuously improve AMA's annual catastrophe response plan
Collaborate closely with Claims Management, fellow supervisors, vendors, and internal partners
Monitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and service
What You Bring to the Table
Minimum 5 years of progressive claims handling experience, including at least 2 years in Property Claims
Post-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)
Strong knowledge of property policy wordings, building construction, and claims legislation
Experience with estimating tools such as Xactimate (preferred)
Proficiency with Microsoft Office and insurance operating systems
Proven leadership skills with the ability to guide teams through busy, high-pressure situations
Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you feel supported throughout your journey with us.
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WORK MODEL: Hybrid
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Skills Required