Job Description

Job Requisition Id: 194659
Business Function: Delivery Operations
Primary City: Sherbrooke
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Employee Class and Level: OP 01
Working Hours: 40 hours/week
Number of Vacancies: 1
Job Closing Date (YYYY-MM-DD): 2025-09-25

Reporting to the Superintendent, manages the efficient manual processing of all classes of mail on assigned shift; supervises staff; performs various administrative tasks related to operation of the Section, and performs other related duties as assigned. Acts as the "voice of the company", sharing performance expectations, business updates and results regularly with team members.
Job Responsibilities
Below are the main job requirements and responsibilities for the Supervisor, Manual.

• Supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.

• Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.

• Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

• Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

• Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.

• Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.

• Maintains administrative records on volumes processed and employees' time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

• Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Qualifications
Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 1 year experience managing a team OR Minimum 2 years' experience working within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Other Information
Work Schedule:
Monday to Friday: 00h00 to 08h00
Canada Post's values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours - Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We're committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting .
Canada Post's values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours - Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We're committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting
All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Accessibility
Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.
Employment Equity
Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:
Conflict of interest
A conflict of interest is when an employee's interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the
Safety Sensitive positions
This position may be considered a Safety Sensitive position. For additional information please refer to .

Skills Required