Job Description

Join our team!



We're seeking a highly motivated and experienced Shift Leader/Supervisor to assist our Restaurant Manager in overseeing daily operations. As a successful candidate, you will ensure seamless customer service, food safety, and team management while adhering to Alberta Health and food standards regulations.



Key Responsibilities:



Customer Service

Deliver exceptional service, exceeding customer expectations Resolve issues promptly, maintaining a positive atmosphere with the team and guests Foster loyalty through personalized interactions


Operations

Support the Manager in staff supervision, offering expert guidance and feedback Uphold Alberta Health's Food Safety Regulations, ensuring full compliance Maintain impeccable restaurant cleanliness, safety, and organization Collaborate with the Manager on inventory management, minimizing waste and optimizing resources Guarantee precise adherence to brand building standards, delivering high-quality products


Leadership

Help train and develop team members Lead by example, promoting teamwork and excellence Implement company policies, procedures, and standards


What We Offer:

Competitive salary and benefits package Opportunities for professional growth and development A dynamic and supportive work environment

REQUIREMENTS

----------------

+ Proven experience in a supervisory role in the food service industry + Food Safety Certificate holder
+ Excellent leadership, communication, and customer service skills
+ Ability to work in a fast-paced environment and prioritize tasks effectively



Firehouse Subs is a fast casual restaurant chain with a passion for Hearty and Flavorful Food, Heartfelt Service and Public Safety. Firehouse Subs is a brand built on decades of fire and police service, steaming hot subs piled higher with the highest quality meats and cheeses, and its commitment to saving lives through the creation of Firehouse Subs Public Safety Foundation. The founders are the real deal, the food is their creation, and the company is built upon a family of franchise operators who share their same passion for serving others. In 2014, Firehouse Subs debuted nationwide a new low-calorie menu, Under 500 Calories. Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic's 2015 Chain Restaurant Consumers' Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation's Restaurant News.