Job Description

We are currently seeking an interim Cafe Supervisor with full-time availability (including evenings, weekends, and holidays) for our Niagara on the Lake cafe. The interim contract is set to conclude in April of 2026 and will be reassessed at its conclusion.

POSITION SUMMARY

As a cafe supervisor, your role is to assist the manager in overseeing the day-to-day operations of the cafe, ensuring smooth and efficient functioning. Your responsibilities include overseeing staff, ensuring excellent customer service, maintaining quality standards, and handling financial and administrative tasks. You will supervise staff, provide training, and manage inventory and budgets. Additionally, you handle customer inquiries, resolve issues, and maintain a safe and clean environment. Your role involves promoting teamwork, implementing promotional strategies, and ensuring compliance with health and safety regulations.

The hours of work for this position may vary based on the needs of the cafe and may include mornings, evenings, weekends, and holidays. This position is full-time only.

KEY RESPONSIBILITIES

Customer Service: Train and guide staff to provide excellent customer service.

Staff Supervision: Manage and support cafe staff, including scheduling, task assignment, and following policies.

Operations Management: Oversee daily operations, inventory, and financial transactions for optimal efficiency and profitability.

Quality Control: Maintain standards for food and beverages, ensuring cleanliness, hygiene, and compliance.

Training and Development: Provide ongoing training to enhance staff skills.

Problem Solving: Handle customer complaints and resolve operational challenges or conflicts among staff members.

Financial Management: Monitor expenses, budgets, and sales for accurate reporting and cost control.

Health and Safety Compliance: Ensure adherence to health and safety regulations through inspections and training.

Teamwork: Foster a positive work culture, emphasizing communication, cooperation, and mutual respect.

QUALIFICATIONS

Experience: Previous experience in the industry, barista experience preferred.

Leadership and Management Skills: Strong leadership abilities, effective communication, and decision-making skills.

Customer Service Skills: Excellent interpersonal skills and the ability to handle customer inquiries and complaints.

Knowledge of Cafe Operations: Understanding of cash handling, inventory management, quality control, and health and safety regulations.

Organizational and Time Management Skills: Ability to multitask, prioritize tasks, and manage schedules.

Problem-Solving Abilities: Aptitude for resolving operational challenges, customer issues and staff conflicts.

Financial Acumen: Basic understanding of financial management and cost optimization.

Teamwork and Communication: Strong teamwork skills and the ability to foster a positive work environment.

Adaptability and Flexibility: Willingness to adapt to changing circumstances and handle a fast-paced environment.

LOCATION

Balzac's Niagara on the Lake

223 King Street, Niagara on the Lake, ON.

Balzac's is committed to fostering a diverse work environment and is an equal opportunity employer. We thank all applicants however only those selected for an interview will be contacted. Balzac's will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process. Apply with Resume and Cover Letter to: notl@balzacs.com

Job Types: Full-time, Permanent

Pay: From $19.20 per hour

Benefits:

Extended health care Store discount
Experience:

Customer Service: 2 years (required)
Work Location: In person