Job Description

In keeping with the Covenant Health's Mission and Values and as an integral member of the NFLES team, the Supervisor organizes and supervises activities that support the provision of quality Hospitality services to patients/residents, and customers. The Supervisor is responsible for recruitment, onboarding, training, and performance management in alignment with Covenant Health policies and collective agreements. The role manages scheduling, attendance, payroll, and staff replacements while ensuring compliance with safety protocols and operational standards. Working in collaboration with Human Resources, the Supervisor fosters a safe, efficient, and respectful work environment. This position implements and conducts audits, surveys, and other tools that promote quality services delivered in a cost effective manner; Maintains effective communication with staff, patients, residents, and families to ensure smooth coordination of operational activities; Organizes, analyzes and reports financial statistics to ensure resource optimization; Implements action plans for various departmental activities; Ensures front line staff receive required education and training both online and in person, as required; Maintains and develops expertise in food service management, food production, environmental services management, laundry processing, and other hospitality services to improve efficiency and quality of service systems and to ensure patient/resident/customer needs are met; Performs other related duties as required. In this frontline supervisory role, you will apply your critical thinking, decision-making, and communication skills to positively impact the quality of care and comfort provided to those we serve. This position is non-unionized.


Classification: Supervisor Union: COV OUT OF SCOPE Unit and Program: Nutrition, Food, Linen and Environmental Services Primary Location: La Crete Community Hlth Centre Location Details: As Per Location Employee Class: Regular Part Time FTE: 0.80 Posting End Date: 12-NOV-2025 Date Available: 01-DEC-2025 Hours per Shift: 6.25 Length of Shift in weeks: 1 Shifts per cycle: 5 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Hourly Salary: $29.17 Maximum Hourly Salary: $43.76 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of a two-year Food Service Management course or equivalent management training required. Minimum two (2) years recent experience in a supervisory capacity required. Minimum three (3) years' experience of related health care experience required. Current Food Safe certificate. Combination of education and experience may be considered. In addition to a competitive rate of pay, Covenant Health currently has a Northern Allowance in place to an annual maximum of $6,300. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. Travel Expense Reimbursement: Permanent and temporary employees working in excess of one (1) year whose work sites are above the 57th parallel are also eligible to receive an annual reimbursement of personal travel expenses to an annual maximum of $1,235. Eligible employees will be reimbursed for the cost of one (1) round trip, per calendar year, to any destination within Alberta. Travel must originate from a community above the 57th parallel to any destination within Alberta and cannot be carried over.

Additional Required Qualifications:

Experience in employee scheduling. Experience in conducting customer satisfaction surveys/quality audits. Experience in customer relations. Ability to work in a fast paced, highly stressful environment. Excellent interpersonal and communication skills. Ability to manage team and function as a team member. Excellent organizational and conflict resolution skills. Ability to be objective in decision making. Displays a high degree of accuracy and attention to detail. Commitment to safe, effective and ethical patient care and work practices. Commitment to Covenant Health Mission and Values. Proven dependability and accountability.

Preferred Qualifications:

WHMIS certificate recommended. Member of Canadian Society of Nutrition Management and Member of Canadian Association of Food Service Professionals. Working knowledge of interpreting collective agreements. Current knowledge and comprehension of dietary guidelines and food services terminology. Able to apply leadership skills appropriate to the situation.